Area Director of Operations

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Unlock Your Leadership Potential - Join Us as the Director, Area Operations!

The Director, Area Operations is responsible for the overall business management of multiple Home Health and/or Hospice operations including leading, coordinating, facilitating, and monitoring patient care and support provided to patients and their caregivers in the assigned locations served. Acts as a liaison with the administrative staff of any affiliated health facility. Responsible for the development of new programs to meet the needs of the community.

Responsibilities

• Adheres to the Corporate Compliance Program, including confidentiality of HIPAA protected health information. Maintains confidentiality of patient information.
• Ensures the branches’ compliance with governmental standards and regulations for licensure and certification. Serves as an ex-officio member of the Quality Assurance and Performance Improvement (QAPI).
• Knowledgeable of accrediting body standards, P&P, Federal, State and County rules and regulations, ability to apply to daily operations.
• Develops and implements short-term (quarterly) and long-term (annually) strategic plans that support quarterly business plans developed at the branches and supported by the Corporate Office Department level. 
• Responsible for the revision of goals and plans per quarter as agreed upon with the VP, Regional Operations. Responsible for successful financial operation of branches. 
• Reviews statistical and financial reports; develops plans, revises as needed to meet or exceed financial goals.
• Will lead business growth, including sales and marketing strategies for obtaining revenue goals to meet required number of face-to-face sales calls every week, unless otherwise indicated by VP, Regional Operations. Frequently collaborates the Director, Business Development and Sales team on the needs of the branch and organization.
• Monitors recruitment and retention in branches and assesses cost of advertising and direct hire. Reviews weekly with HR Designee. Responsible for interviewing, hiring, and orienting direct reports in branches. 
• Oversight of recruitment and management of staff coordinates with VP, Regional Operations and Talent Acquisition Team, as necessary.
• Works with and supervises personnel in branches by providing opportunities for instruction, guidance and counseling as necessary to ensure complete understanding of responsibilities. 
• Monitors productivity of direct reports and implements changes as needed.
• Will lead weekly staff meeting to discuss marketing, referral, conversion rates, patient census, discharges, A/R, recruitment, advertising, etc.
• On-going ability to coach and motivate staff. Assists staff through change with positive attitude.
• Assesses customer satisfaction surveys and Associate Engagement Results. Implements plan to improve and assesses plan every month. Reevaluates as necessary.
• Oversees and monitors patient and patient care services delivered and the implementation of policies and programs to ensure customer satisfaction.

Embrace a generous company annual bonus structure that rewards your hard work!

-Excellent Vacation Plan to recharge

-Seven paid holidays/four floating holidays (PTO)

-Blue Cross Blue Shield Standard PPO Plan/High Deductible Health Plan

-Delta Dental Plan

-Eye/Med Vision Plan

-Fidelity 401(K) Plan

-Lyra Mental Health Benefits

-Cigna Life/AD&D Plans

-Cigna Long Term Disability

-Cigna Short Term Disability

-Cigna Critical Illness/Group Universal Life Insurance

• Bachelor’s degree in health care management or nursing.
• Two year minimum experience in operations and finance; maintain and analyze financial data;
• Experience preparing and managing operating budgets.
• Experience in strategic planning and execution.
• Strong leadership skills; ability to effectively manage, motivate and train staff.
• Ability to make sound judgments and independent decisions.
• In Washington State, all providers must meet NPI requirement and furnish proof prior to onboarding

At CommonSpirit Health at Home, we are proud to be an Equal Opportunity Employer, promoting diversity, equity, and inclusion in every aspect of our organization. We value the unique contributions of all individuals, including minorities, protected veterans, and individuals with disabilities.