Surgery Scheduler Coordinator

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Under general direction, the Scheduler-Surgery Coordinator is responsible for scheduling all inpatient and outpatient surgery and medical procedures, tests and studies ordered by the physician. Provides support, and communicates necessary information to patients and physicians regarding surgery scheduling.

1. Maintain the surgery schedule, providing necessary information to patients and physicians.
2. Coordinate, register and schedule appointments for patients according to availability.
3. Conduct patient pre-certification on proper insurance approval for appointments and medical care.
4. Ensure all pre-operative required tests needed prior to surgery, are scheduled and completed.
5. Coordinate and ensure necessary equipment is ordered, room availability/scheduled, pre-surgery medication, etc. is arranged prior to scheduled procedure.
6. Communicate detailed information and answer patients' questions regarding surgery preparation instructions, arrival / departure instructions relative to procedure.
7. Schedule any necessary follow-up appointments, as directed by physicians.
8. Receive and screen calls relating to problems that may arise due to date changes and any reasons for cancellation.
9. Escalate non-routine issues to the practice manager or physician.
10. Prepares patients chart with all necessary paperwork; ensures all related work is completed and delivered to the appropriate areas by the designated time.
11. Perform other duties as assigned by the practice manager or physician.

Required Education and Experience

* High school diploma or equivalent required.
* Knowledge of medical computerized scheduling systems and surgery scheduling procedures preferred
* 2 years related experience in a healthcare environment required.

Required Minimum Knowledge, Skills, Abilities and Training

* Familiar with standard concepts, practices and procedures within field.
* Must have ability to work effectively and collaboratively in a diverse/multi-cultural environment.
* Demonstrate strong customer skills.
* Ability to provide clear and effective communication skills.
* Maintain a positive, caring attitude towards patients.
* Possess a strong work ethic and a high level of professionalism.
* A team player who handles multiple projects simultaneously in a fast paced environment.