Manager Performance Improvement

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Job Summary / Purpose

This is a remote work opportunity from the Puget Sound area in the state of Washington. Support area will be Washington state hospitals. Local travel to Washington area hospitals will be 25% to 50% depending upon business need.

This position is responsible for leading all aspects of workforce benchmarking and productivity for CommonSpirit Health. A key focus will be on standardizing a division’s labor management based on National guidelines, data integrity, and optimal use of the productivity and benchmarking solutions for each facility. This will be achieved by working closely with local, divisional,  and national leadership teams. The focus of this team member is to work with all of the leaders in the designated facilities to strengthen operational knowledge of each facility and to enhance working relationships with leadership. This position will report to the System Director of Performance Improvement. 

Essential Key Job Responsibilities

1. In support of the System Director of Performance Improvement, partners with the Hospital, Market, or Division VPs of Finance to develop and implement a productivity strategy that supports the Operational Strategy to produce measurable financial improvements.
2. Participates at assigned Hospital, Market, or Division meetings, to provide information on  productivity metrics, areas of opportunity, and most importantly proposed solutions to identified challenges.
3. Lead process improvement projects related to improving productivity within the Division by working with division, market, and hospital leadership.
4. Plan, organize, and lead initiatives required for the safe, efficient, and effective operation of departments and programs; including, active participation with other entities, hospitals, leadership, and staff.
5. Develop performance standards, metrics, and operation procedures within the department that support the division strategy, policies, and procedures.
6. Create, teach, and implement processes, tools, educational materials that enable department leaders and teams to understand and interpret data and use the tools to improve productivity.
7. Understand and apply industry best practices, standards, and regulations related to productivity tools, financial analysis, auditing and reporting.
8. Ability to use MS Office tools and Google Drive (including Excel/Sheet, Word/Docs, PowerPoint/Slides, DataStudio/Looker) and other relevant tools to  access/extract data in relational databases and maintain technical expertise.
9. Ability to understand, present and explain complex financial, clinical, and productivity data in a clear and understandable manner to local, Divisional, and National stakeholders.
10. Provide analytical support for benchmarking, productivity monitoring, tracking and reporting systems.
11. Ensure timely and accurate benchmarking audits, data submission, report generation and associated manager education regarding report interpretation and improvement opportunity identification.
12. Provide analytical support, training, and education of benchmarking and productivity systems and reports.
13. Provide key analysis and evaluation of a Division’s performance to support operational improvement and other performance management efforts.
14. Partner with local, divisional, and national Finance, Accounting and other teams on labor budget process and assist in the development of productivity targets.
15. Lead the efforts in setting labor budgets at departmental level by utilizing productivity and benchmarking concepts; support local teams and the system director of labor management to finalized labor budgets in the set timeline.

 The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Education & Experience

Minimum Required 

• Bachelor’s Degree in Finance, Industrial Engineering or related field
• 3 years of experience in analytics, reporting and communication of data output to leaders. Experience with complex data analysis methods and information systems.
• Must have Labor Productivity and Performance Improvement experience in healthcare or other industry

Preferred/Desired:

• Experience working in the healthcare industry
• Master’s Degree in Business, Management Engineer, Finance, Industrial Engineer or related field.

Licensure and Certifications

Preferred/Desired:

• Project Management certification

Required Minimum Knowledge and Skills:

Minimum Required:

• Advanced Excel/Google Sheet Level User.

Preferred/Desired:

• Tech Savvy Data Analytics.
• Intermediate Level in Productivity Systems.
• Intermediate Access Level User.
• Technical finance skills.
• Intermediate Macro Level User.

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