Health Services Coordinator

As our Health Services Coordinator, you will play a pivotal role in ensuring the efficient delivery and seamless coordination of health services, directly impacting patient access and care quality.

Every day you will manage patient schedules, facilitate communication between patients, providers, and external health organizations, and coordinate referrals and follow-up care.

To be successful in this role, you must demonstrate exceptional organizational and communication skills, a strong understanding of healthcare procedures and terminology, and a compassionate, patient-centered approach.

Coordinates the full cycle of the injured patients’ claim from onset to completion.

• • Advocates for all parties and serves as a liaison on behalf of the provider to ensure the injured patients’ questions and issues are addressed.
  • Ensures all required forms and documents are completed by the responsible party in accordance with established procedures and regulations. Checks to ensure providers have completed all required fields with sufficient information on the Activity Prescription Form (APF) to ensure patients get back to work in some capacity as soon as they are ready.
  • Tracks requests received and responses given for questions from doctors, employers, workers, or L&I.
  • Monitors the claim in the computer system, calls the involved parties, and ensures everyone is communicating clearly and the case is progressing appropriately.

Advocates for all parties and serves as a liaison on behalf of the provider to ensure the injured patients’ questions and issues are addressed.

• • Tracks and addresses barriers that prevent a patient from returning to work and develops strategies to address the issues.
  • Accesses and reviews claim notes to see why a delay may have occurred and address the matter to make progress.
  • Ensures care coordination among providers to improve clinical outcomes.
  • Contacts doctor/provider to determine patients’ needs; communicates with employers to inform them of what is acceptable light duty so the patient is back to work and performing tasks that won’t exacerbate the injury.
  • Works with the employer to identify ways to modify the job, the equipment or the location, when necessary.

Trains new providers and clinic staff on the COHE system and procedures

• • Collects and organizes data that monitors the effectiveness of the COHE health care delivery system. Distributes reports and explains results to continue improved efficiencies.
  • Receives and reviews standard reports such as the provider scorecards sent by the L & I division and delivers to the provider. Explains the results so providers can continue to improve their efficiencies and earn incentives.
  • Maintains a list of participating employers and labor unions for the COHE.

Develops and delivers presentations for appropriate groups promoting participation and/or support for the COHE.

Participates in performance improvement activities and contributes to program development to facilitate accomplishment of departmental goals.

• Bachelors Degree in nursing, social work, vocational rehabilitation or a related field and three (3) years of experience in either direct patient care, return to work coordination, or occupational health care.

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.