Family Birth Center Receptionist - Scheduler

Job Summary:

Performs clerical and administrative work relating primarily to the daily scheduling and/or registration of patient admissions and/or consults for the assigned department. Work is conducted in accordance with established standards and procedures, and requires the ability to handle multiple tasks concurrently. If assigned to the Family Birth Unit, work also involves maintaining security access to the floor in accordance with established procedures.

Essential Duties:

Schedules and/or registers patients for department services or studies based on authorized referral; calls patients to set up and confirm appointments; follows up to ensure that each referral is contacted and a disposition is reached; records cancellations and reschedules time slot.

Completes all required documentation in a timely, accurate, and thorough manner in accordance with CHI-FH standards and procedures.

• Completes necessary paperwork, billing, and record keeping documentation.
• Transfers patient data submitted by the referring physician to internal forms, and faxes paperwork for patient pre-registration; follows up to obtain relevant records or information prior to scheduled appointment; assembles and processes charts for scheduled patients in accordance with established procedures.
• Prepares patient accounts for billing, including insurance eligibility, verification, pre-certification and authorization/re-authorization; enters, corrects and/or batches daily charges into automated system according to established procedures; reviews reports to validate that charges are accurate for services received; ensures that inaccuracies are corrected.

Provides customer service to patients, staff and physicians and provides information in response to general inquiries from patients, visitors, staff and others.

• Answers, screens and directs telephone calls; provides information in response to general inquiries from patients, visitors, staff and others; may greet and/or escort patients; may prepare examination rooms and dressing areas for patient’s use.
• If assigned to Family Birth Unit, follows established procedures for maintaining floor access/security.

Performs a variety of related administrative support duties for department.

• Administrative duties may vary according to department needs, but may include monitoring/ordering office supplies; collating and assembling documents; photocopying/faxing reports, files, charts, etc.; typing/assembling/distributing written materials such as minutes, documentation, schedules, etc.; maintaining and updating files; preparing reports and other duties of a similar nature.

Education/Work Experience:

One year of related work experience that demonstrates attainment of the requisite job knowledge skills/abilities.  

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.