Medical Assistant Medical Office Rep

As our Medical Assistant, you'll keep the day running smoothly and efficiently for your patients and clinical team.

Every day, you will take the lead on proactively preparing patient charts, ensuring all information is obtained and up-to-date for those seen in our facility. You can expect to have multiple patients daily depending on the number of physicians are on-site.

Your success in this role comes from your enthusiasm to help others, work efficiently, and your empathy for our patients.

• Provides excellent customer service.
• Consistently demonstrates customer service expectations as outlined in the DHMF audit tools.
• Consistently makes eye contact and smiles.
• Demonstrates active listening with positive can do attitude.
• Consistently respectful, concerned, and shows empathy. Uses scripted greeting. "Thank you for choosing _______ this is (your name) how can I help you".
• Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic.

Required

• High School Graduate General Studies, upon hire or
• High School GED General Studies, upon hire and
• Satisfactory completion of formal Medical Assistant program pursuant to the Division of Allied Health Professions or military training that is equivalent to an accredited Medical Assistant program (determination by DHMF HR department in conjunction with the State Division of Allied Health).
• Basic Life Support - CPR, upon hire

Preferred

• less than 1 year 6 months experience in an outpatient setting as a Medical Assistant., upon hire and
• less than 1 year 6 months experience in an outpatient setting as a Medical Office Receptionist or anequivalent amount of experience in a high volume customer service role in another industry/environment working with referrals or scheduling surgeries., upon hire and
• Experience in billing. , upon hire and
• Prior call center experience preferred., upon hire and
• Experience with multi-line phones/ACDphones preferred., upon hire and
• Prior call center experience preferred., upon hire

**This position is represented by the SEIU-UHW.**

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service. Dignity Health Medical Group – Stockton, a service of Dignity Health Medical Foundation, is a multi-specialty clinic with three locations in Stockton, California. Along with our local affiliated Dignity Health hospital (St. Joseph’s Medical Center), we offer an integrated care delivery system that provides primary care for family medicine and internal medicine, cancer care (gynecologic oncology and radiation oncology), endocrinology, gastroenterology, and general surgery.

One Community. One Mission. One California