Referral Coordinator

This job is responsible for working with patients requiring a referral to ensure the patient’s referral needs are fulfilled.  Incumbent obtains and processes all referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures to ensure timely reimbursement.

Incumbents are accountable for; 1) processing referral orders and gathering patient insurance eligibility information and obtaining pre-authorizations 2) coordinating patient appointments 3) distributing pre-visit instructional materials to patients, 4) providing cost estimate and benefits information and 5) coordinating the rental and/or purchase of medical materials and equipment.  An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. 

Education/Work Experience Requirements

• Successful completion of an accredited medical terminology course(s) or equivalent on the job training, and one year of progressively responsible work experience that would demonstrate attainment of the requisite job knowledge/abilities.
• Work experience in patient scheduling/registration, insurance verification, referral coordination, financial counseling or related function is preferred.

We deliver inspired people to do meaningful work.

We are an equal opportunity/affirmative action employer.

Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state  CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.  While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!