Patient Flow Coordinator

Virginia Mason Franciscan Health brings together two award winning health systems in Washington state CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.

The Patient Flow Coordinator coordinates and facilitates the non-clinical activities of the patient care area through acting as a liaison with the nurse, physician, and ancillary staff enabling them to focus on quality care and patient satisfaction.

• Coordinates unit by greeting patients and visitors, triaging phone calls, maintaining current information on locator boards; communicates scheduled tests and procedures for patients.
• Processes patients’ charts upon admission and discharge.
• May assist with medication reconciliation upon admission.
• May process medication calendars and micromedix for discharge portfolios.
• Coordinates and maintains nursing unit supplies; monitors patient confidentiality; maintains a hazard-free work environment.
• As appropriate, responds to patient/visitor requests and complaints; escalates requests/complaints to the appropriate staff as necessary.
• Ensures correct patient type and accommodation codes on daily basis on all patients.
• Assists MSW with patient handoff to outside facilities upon discharge, including processing of information to receiving facility.
• Assists with patient care/bed placement assignments.
• Assists Unit Manager with clerical responsibilities.

We deliver inspired people to do meaningful work.

We require:

• High school diploma, or GED.
• Two years customer service experience, preferably in a healthcare setting.
• CPR certification required.

Preferred:

• Working knowledge of medical terminology
• Excellent customer service skills
• An understanding of diagnostic tests, coding, procedures, and preparation.
• Demonstrated time management, organizational and problem solving skills
• Strong interpersonal skills; excellent verbal and written communication skills; strong computer skills

We are an equal opportunity/affirmative action employer.