Patient Flow Coordinator

Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state  CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.  While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!

The Patient Flow Coordinator coordinates and facilitates the non-clinical activities of the patient care area through acting as a liaison with the nurse, physician, and ancillary staff enabling them to focus on quality care and patient satisfaction.

1. Coordinates unit by greeting patients and visitors, triaging phone calls, maintaining current information on locator boards; communicates scheduled tests and procedures for patients.
2. Processes patients’ charts upon admission and discharge.
3. May assist with medication reconciliation upon admission.
4. May process medication calendars and micromedix for discharge portfolios.
5. Coordinates and maintains nursing unit supplies; monitors patient confidentiality; maintains a hazard-free work environment.
6. As appropriate, responds to patient/visitor requests and complaints; escalates requests/complaints to the appropriate staff as necessary.
7. Ensures correct patient type and accommodation codes on daily basis on all patients.
8. Assists MSW with patient handoff to outside facilities upon discharge, including processing of information to receiving facility.
9. Assists with patient care/bed placement assignments.
10. Assists Unit Manager with clerical responsibilities.

• High school diploma, or GED.
• Two years customer service experience, preferably in a healthcare setting.
• Working knowledge of medical terminology; excellent customer service skills; demonstrated time management, organizational and problem solving skills; the ability to work independently; strong interpersonal skills; excellent verbal and written communication skills; strong computer skills and knowledge of VM information systems; and an understanding of diagnostic tests, coding, procedures, and preparation.
• CPR certification required.

Just as Virginia Mason is dedicated to improving the lives of our patients and our community, we are equally dedicated to your professional and personal success. With a wide range of perks that includes comprehensive compensation and benefits, continuing education and support, and the opportunity to live in one of the most livable cities in the country, you will find that an opportunity with Team Medicine is one worth taking. Virginia Mason Medical Center, was recognized among the Best Hospitals in Washington state by U.S. News & World Report. Located in Seattle, WA, Virginia Mason is an internationally recognized leader in the continuous improvement of health care. With an extensive list of awards and distinctions that includes our recognition as Top Hospital of the Decade by The Leapfrog Group, Virginia Mason offers you the opportunity to partner with exceptionally talented peers at every level. You will contribute to the strength of our Team Medicine approach to collaborative medicine and benefit from the changes enacted through our Virginia Mason Production System, a model that has transformed health care by providing patients with easier access to care, reducing errors, and continuously innovating patient safety and quality that has been adopted by other organizations here and abroad. Join us, and find out how many ways Virginia Mason offers you the chance to focus on what really matters - our patients.

We deliver inspired people to do meaningful work.

We are an equal opportunity/affirmative action employer.