Patient Financial Services Coordinator Lead

• Performs concession management; reviews, approves, denies adjustments, charity, bad debt, probate and other claims; and performs

  quality reviews of staff work.

• Resolves conflicts utilizing exceptional listening skills, evaluating resolution options and selecting optimal choice; implements resolution so the patient, payor or intemal customer accepts the solution as most appropriate closure.

• Trains staff and coordinates operational activities. May float as needed to ensure that positions adequately staffed.

• Resolves issues pertaining to patient complaints and internal correspondence.

• Keeps abreast of payor (including selfpay) changes in rules and regulations.

• Coordinates special projects.

As a part of our organization, we currently offer the following additional benefits:

• Competitive starting wages (DOE) and training to grow within the company
• Paid holidays, vacation and sick time
• Medical/Dental/Vision Insurance plans
• Flexible health spending accounts: DCFSA and FSA
• Health Savings Account - (HSA) for use with the high deductible health plan
• Short and long term disability programs
• Employer paid life insurance
• 401a and 403b retirement programs
• Tuition Assistance for career growth and development
• Bright Horizons programs for additional support with children, pets, dependent adults, and household needs
• Employee Assistance Program (EAP) for you and your family
• Voluntary Protection: Group Accident, Critical Illness, and Identify Theft

• This position requires a strong ability to identify, interpret, problem solve, make decisions and be a technical troubleshooter.

• Requires a working knowledge of medical terminology, CPT and I@D-9 codes; third-party payors and self pay regulations.

• Demonstrated excellent communication skills, attention to detail, strong

  organizational skills, ability to manage multiple tasks, prionitize work how. work independently and teamwork and leadership skills also required.

• A high school diploma or GED is required.

We deliver inspired people to do meaningful work.

We are an equal opportunity/affirmative action employer.

Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state  CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.  While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!