Director of Ambulatory Services

Directs the business, technical and nursing support activities of a large, multi-specialty medical clinic. In conjunction with the Vice President and the Physician Leader, oversees administrative functions of the clinic including operations, marketing, facilities, finance, human resources, and planning and development. Includes VMFH clinics with multi-speciality areas and more than 26 physicians/providers.

PRINCIPAL ACCOUNTABILITIES The following duties are intended to be representative of the work performed by incumbents in this position and is not all-inclusive. The omission of a specific duty or responsibility will not preclude it from the position if the work is similar, related or a logical extension of position responsibilities.
1. 30% - Develops and implements clinic-specific customer service, human resource, and financial goals & objectives consistent with VMFH's strategic plan and goals.
2. 30% - Performs all aspects of human resource management, including recruitment and retention, analyzing staff mix and deploying staff, ensuring competency of staff through development and regular evaluation, and providing disciplinary counseling.
3. 10% - Ensures customer satisfaction by analyzing customer complaints, concerns and suggestions and providing appropriate follow-through.
4. 10% - Forecasts staffing, capital and operating budget needs in evaluating and reporting on the clinic's market position, financial situation, space utilization, etc. Monitors performance of plan and makes adjustments as needed.
5. 8% - Plans and organizes staff and facilities to meet customer needs. Ensures routine maintenance is performed, problems corrected and systems in place to ensure a safe, comfortable environment for patient care/service delivery.
6. 5% - Markets and promotes new and existing programs and services to patients and community.

7. 5% - Participates in organization-wide committees to establish or improve customer service and administrative plans and policies. Represents clinic and VMFH to local community and business groups.

8. 2% - Develops and implements clinic-specific policies and procedures and implements and monitors system standard work.

QUALIFICATIONS This position requires a four year college degree in business administration, nursing or a similar field;

7 years progressively responsible clinic management experience; proven proficiency in financial management, which includes comprehensive understanding of insurance plans as they relate to physician practice; the ability to communicate clearly, effectively and concisely to a variety of audiences; and strong Human Resources skills. Advanced degree preferred.

We deliver inspired people to do meaningful work.

We are an equal opportunity/affirmative action employer.

Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state  CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.  While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!