Customer Service Representative

As our Customer Service Representative, you will directly assist our customers with their inquiries and concerns so they can resolve issues quickly, feel valued, and maintain a positive relationship with Virginia Mason Francisan Health. You'll be the friendly, helpful voice that makes a difference.

Every day, you will handle inbound calls and respond to digital communications from customers seeking assistance with our products/services. You will be expected to effectively de-escalate challenging situations, accurately document customer interactions, and identify opportunities to improve the customer experience through proactive problem-solving.

To be successful in this role, you must possess excellent verbal and written communication skills, a strong ability to empathize with customers, and a proven track record of solving problems efficiently.

Required:
· 6 months customer service or medical setting experience or Associates degree.
· Professional demeanor with a positive, upbeat attitude
· Excellent organizational and interpersonal communications.
· Detail oriented with ability to multi-task. Capable to work independently with minimal supervision.

· Ability to effectively present information an respond to questions from administrative and clinical staff, groups of managers, patients and physicians

Preferred:
· Knowledge of medical terminology

Virginia Mason Franciscan Health brings together two award winning health systems in Washington state - CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.