Clinic Services Representative

As a Clinic Services Rep, you will be a central figure in our ambulatory clinic, ensuring every patient feels respected and comfortable through seamless coordination and attentive service.

Every day, you will expertly manage calls, schedule appointments, room patients, and coordinate daily schedules, while also processing revenue, communicating test results, and warmly addressing patient concerns. Your work will continually leverage the Virginia Mason Production System to enhance efficiency and patient safety.

To be successful in this role, you will combine exceptional interpersonal skills, a proactive and organized approach, and a deep dedication to customer satisfaction. You will be passionate about positive patient experiences and thrive in our collaborative, innovative clinic environment.

Responsibilities:

• Acts as primary contact for patients in person and on the phone. Greets patients upon entering the clinic.
  Registers and checks-in patients, prepares paperwork for visit, verifies and updates patient information for
  new and established patients. Collect co-payments from patients at check-in.
• Answers telephones and schedule patient appointments with providers. Reminds patients of upcoming
  appointments and schedules new or follow up appointments. Explains logistics related to appointments
  (e.g., appointment time, parking). Keeps patients informed of delays. Routes phone calls per
  urgent/emergent guidelines. Perform telephone and in-person screening.
• Coordinates and schedules services for patients and providers. Maintains provider’s daily schedules and
  communicates changes. Prepares charts with all necessary paperwork. Coordinates pre-authorizations.
  Requests/submits referrals. Maintains filing of test results. Updates insurance information. Manages
  information such as filing, pharm refill line, release/receipt of records, x-rays, referrals, pre-authorizations
  & quality checks on charge slips. Provides patients with generic preoperative and postoperative information.
• Manages office supplies. Coordinates durable medical equipment delivery/return. Maintains stock &
  patient education materials Sorts mail & other communications.

• 6 months customer service or medical setting experience or Associates degree.

• Professional demeanor with a positive, upbeat attitude

• Excellent organizational and interpersonal communications.

• Detail oriented with ability to multi-task. Capable to work independently with minimal supervision.

• Ability to effectively present information an respond to questions from administrative and clinical staff, groups of managers, patients and physicians

• Preferred:
  · Knowledge of medical terminology

Virginia Mason Franciscan Health brings together two award winning health systems in Washington state - CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.