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Patient Services Associate II

Pacific Central Coast Health Center San Luis Obispo, California
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The posted compensation range of $24.15 - $34.12 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Requisition ID 2026-471222 Employment Type Temporary Department General Medical Clinic Hours/Pay Period 80 Shift Day Weekly Schedule Monday- Friday (08:00 am-5:00 pm) Remote No Category Administrative and Clerical

Job Summary and Responsibilities

As our Patient Services Professional, you will help our patients have seamless and supportive healthcare experiences so they can focus on their well-being from the moment they contact us.

Every day you will serve as the welcoming voice and central administrative support for our clinic. You will be expected to expertly manage phone customer service, distribute communications, handle patient information (demographics, insurance verification, appointment scheduling), process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data.

To be successful in this role, you must possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for both patient care and achieving clinic goals.

Provides Excellent Customer Service:

  • Consistently demonstrates customer service expectations.
  • Consistently makes eye contact and smiles.
  • Demonstrates active listening with a positive, can-do attitude.
  • Consistently respectful, concerned, and shows empathy.
  • Uses scripted greeting: "Thank you for choosing (Clinic), this is (your name), how can I help you?"
Job Requirements

Required

  • 1-3 years experience as a PSA I or equivalent experience.
  • High School Diploma or GED.
Where You'll Work

Dignity Health’s Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton, spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coast’s award-winning network of outstanding hospitals, imaging centers, laboratories, and post-acute services.

One Community. One Mission. One California 

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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.