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Patient Registration Rep

St Bernardine Medical Center San Bernardino, California
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The posted compensation range of $24.00 - $29.90 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Requisition ID 2025-420963 Employment Type PRN Department Patient Registration Hours/Pay Period 8 Shift Day Weekly Schedule PRN Availability Remote No Category Billing and Scheduling

Responsibilities

The Patient Registration Representative ensures a positive patient experience by providing friendly coordination and support during registration and other non-clinical interactions throughout the patient's stay. This role involves assisting with patient identification, collecting demographic information, cashiering, financial counseling, and advocating for government programs, while addressing the non-clinical needs of patients and their families.

Key Responsibilities:

  • Facilitate a welcoming and positive experience for patients through reception, registration, and advocacy.
  • Collect and verify accurate patient demographics and ensure proper identification.
  • Provide cashiering services, financial counseling, and support for government program enrollment.
  • Address non-clinical patient and family needs with professionalism and empathy.
  • Uphold the Mission and Core Values of Community Hospital of San Bernardino and contribute to the hospital’s strategic and quality improvement goals.

This position requires strong interpersonal skills, attention to detail, and a commitment to patient-centered service.


Qualifications
  • High School diploma GED or equivalent.
  • Minimum 1 year of experience working in a hospital Patient Registration department physician office setting healthcare insurance company revenue cycle vendor and/or other revenue cycle related roles.
  • Thorough understanding of insurance policies and procedures. Working knowledge of medical terminology.
  • Able to perform basic mathematics for payment calculation.
  • Experience in requesting and processing financial payments.
  • Intermediate to advanced computer skills.
  • Knowledge of charity care programs as well as the various government and nongovernment programs preferred.
Overview

Founded as a faith-based hospital in 1931 by the Sisters of Charity of the Incarnate Word, Dignity Health – St. Bernardine Medical Center is a 342-bed, acute care, nonprofit hospital located in San Bernardino, California. The hospital offers a full complement of services, including the Inland Empire Heart and Vascular Institute, an award-winning orthopedics program, surgical weight loss, and is an official Neurovascular Stroke Center, as designated by ICEMA. The hospital shares a legacy of humankindness with Dignity Health, one of the nation’s five largest health care systems. Visit here https://www.dignityhealth.org/socal/locations/stbernardinemedical for more information.

One Community. One Mission. One California 

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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.