Patient Registration Representative

Job Summary and Responsibilities
As a Patient Registration Representative, you will ensure a positive patient experience during registration, employing excellent customer service.

Every day you will identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families.

To be successful, you will demonstrate exceptional customer service, meticulous attention to detail in data/insurance, and strong communication, crucial for patient satisfaction and reimbursement.

• Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units
• Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration.
• Properly identifies the patient to ensure medical record numbers are not duplicated.
• Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete.
• Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes
• Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursement.

Job Requirements
Required

• High School GED or
• High School Graduate or
• Applicable education and/or training canbe used to balance a lack of experience
• Minimum 1 year of experience working ina hospital Patient Registration department,physician office setting, healthcareinsurance company, revenue cyclevendor, and/or other revenue cycle relatedroles.
• None, upon hire

Preferred

• 2 years of experience working ina hospital Patient Registration department,physician office setting, healthcareinsurance company, revenue cyclevendor, and/or other revenue cycle relatedroles.

Where You'll Work

Welcome to Mark Twain Medical Center, nestled in the breathtaking Sierra foothills, the heart of a vibrant and welcoming community!

Founded in 1951, we're more than just a 25-bed critical access hospital; we're a lifeline. As the only hospital in the county, we're committed to providing exceptional, comprehensive care to our surrounding communities. From the moment you step through our doors, you'll feel the warmth and dedication that defines our culture.

• A Broad Spectrum of Care: We offer a full range of inpatient acute care, outpatient services, and 24/7 emergency services, ensuring our community has access to the medical attention they need, when they need it most.
• Specialty Care Centers & Community Medical Centers: We extend our reach beyond the main hospital, bringing specialized expertise and convenient access to care directly to our community through our hospital and network of Specialty Care Centers.
• Collaborative Medical Staff: Our diverse and highly skilled medical staff represents a broad range of specialties, fostering a collaborative environment where knowledge is shared and innovation thrives. You'll be surrounded by experienced professionals dedicated to providing the highest quality medical care.
• A Life Beyond the Hospital: Imagine spending your weekends exploring the stunning natural beauty of the Sierra foothills, enjoying the peace and tranquility of a close-knit community, and raising a family in an area known for its great schools. At Mark Twain Medical Center, you'll find the perfect balance between a fulfilling career and a rewarding personal life.

One Community. One Mission. One California