Patient Registration Representative

Founded in 1951 Mark Twain Medical Center is a 25-bed critical access hospital providing inpatient acute care outpatient services and emergency services including Speciality Care Centers and four community Medical Centers. Our Medical Staff represents a broad range of specialties that ensure access to high-quality medical care in a rural community. 

One Community. One Mission. One California 

Employing excellent customer service skills the Patient Registration Representative is responsible for ensuring a
positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for
services rendered primary duties include:

a) Appropriate patient identification

b) Collecting accurate and thorough patient demographic data

c) Obtaining insurance information and verifying eligibility and benefits

d) Determining and collecting patient financial liability

e) Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance

The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally the Patient Registration Representative is an information source for patients and families by explaining hospital policies patient financial responsibilities and Patient Rights and Responsibilities.

Minimum:

• Minimum 1 year of experience working in a hospital Patient Registration department physician office setting healthcare
  insurance company revenue cycle vendor and/or other revenue cycle related roles. 2 years preferred.
• Applicable education and/or training can be used to balance a lack of experience. High School diploma GED or equivalent
• Thorough understanding of insurance policies and procedures. Working knowledge of medical terminology.
• Able to perform basic mathematics for payment calculation. Intermediate to advanced computer skills.

Preferred:

• Knowledge of charity care programs as well as the various government and non-government programs preferred.