Receptionist Sleep Center

CHI Mercy Health offers the unique opportunity to grow professionally in a supportive highly rewarding work environment and to satisfy your soul in the surroundings of a breathtakingly beautiful natural setting. More than 100 years after the founding of our organization the core values - Compassion Inclusion Integrity Excellence and Collaboration - that guide our interactions with our patients and each other remain the same. In the welcoming embrace of these nurturing communities you will feel immediately at home. 

Roseburg is located on Interstate 5 in Southern Oregon's scenic Douglas County. The community is nestled in a lush forested region known as the 100 Valleys of the Umpqua. In many places you’ll find it hard to maintain a healthy work-life/personal-life balance because the pace of one is indistinguishable from the other. Not here. Life never stops here but it slows to an easy welcome pace. A traffic jam means you missed the yellow and have to wait for the next green. A terrible parking space is the one across from the restaurant instead of in front of it. And the three words you may never hear are “Wow that’s expensive.” Easy is the best way to describe life here. Hard-to-beat works too.

Shift: Monday-Friday

Job Summary:

Under the direction of the Sleep Lab Manager, the Registration Receptionist schedules and processes patients for testing at the Sleep Lab. The receptionist greets, assists and directs patients, visitors and callers.  Performs clerical and data entry duties as well as maintains records.

Essential Functions:

• Greets, assists and directs patients, visitors, and other callers.
• Interviews patients to obtain information in order to complete admission and verify insurance information.
• Obtains, verifies, and processes referrals and prior authorizations for sleep testing by working closely with provider(s), patients, and payers. Calls and schedules patients for testing.
• Opens and distributes mail.
• Operates office equipment, including fax machine and copier.
• Answers multi-line phone system and appropriately directs phone calls in a limited time frame.
• Ensures patient satisfaction is maintained by providing exemplary customer service to patients and visitors.
• Communicates detailed information and answers patients’ questions regarding their health care plan; provides answers to billing and insurance clarification questions.
• Assists in maintaining lab/office supplies and care of equipment.
• Assists with internal communication between physicians and sleep technicians.
• Attends in-services and meetings as required.
• Other duties as assigned by management.

Required Education and Experience:

• High School Diploma or GED
• Minimum of one (1) year of medical office reception experience

Required Minimum Knowledge, Skills and Abilities:

• Ability to deal with all types of telephone situations.
• Must be computer literate with experience using Microsoft Word and Excel.
• Must possess the ability to adapt to change and accommodate frequent interruptions.
• Good interpersonal skills and ability to communicate well, both verbally and in writing, required.

Preferred Qualifications:

• Meditech, Revrunner, and Athena experience
• Knowledge on obtaining insurance prior authorizations