Phone Receptionist

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health – one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive healthcare services to the many communities we serve.

Position Summary:

The Phone Receptionist position is the first point of phone customer service contact for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors by offering customer service, communications, and appropriate distribution of phone calls and messages. The Phone Receptionist may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Phone Receptionist may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per departmental guidelines. 

This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time.

Minimum Qualifications:

• High school diploma required (or equivalent)
• Excellent interpersonal, organizational and customer service skills required
• Keyboarding skills and the ability to utilize computer equipment and software are required, as is experience with other types of standard office equipment

Preferred Qualifications:

• Six (6) months of experience in an outpatient setting as a Medical Office Phone Receptionist preferred or an equivalent amount of experience in a high-volume customer service role in another industry/environment or six (6) months as a Health Information Associate with Dignity Health Medical Foundation
• Familiarity with an electronic practice management system preferred
• Experience with multi-line phones/ACD phones preferred
• Medical terminology preferred

**This position is represented by SEIU-UHW**

 ***The ideal candidate may work Saturdays to support the Saturday clinics***