Business Operations Manager

Are you ready to lead business operations in a dynamic healthcare environment? We're seeking an experienced Business Operations Managerto oversee all administrative functions for our Cardiac Rehabilitation and Diabetes Education services. If you're a pro at billing, scheduling, compliance, and staff supervision, with a passion for exceptional patient experience, we want to hear from you! Join our team and make a real impact on patient care.

• Oversee Comprehensive Business Operations: This role is fully accountable for all business operations, encompassing meticulous charge entry and management, precise billing and payment collection, efficient handling of admitting, scheduling, and registration, proactive management of authorizations and coding, and diligent adherence to documentation requirements, while also being responsible for all patient records.
• Establish and Maintain Operational Standards & Compliance: The individual will develop and uphold high standards for quality, accuracy, and timeliness across all business operations, from initial patient contact through discharge. This includes generating performance and audit reports to ensure compliance with HIPAA, Medicare, and all relevant local, state, and federal regulations.
• Lead and Develop Business Office Staff: This function involves comprehensive management of all business office staff, including recruitment, hiring, orientation, training, supervision, coaching, and performance management. A key focus is to ensure staff's proficiency in business procedures (registration, intake, scheduling, authorizations, billing, documentation, collections) and deliver exceptional customer service.
• Strategic Staffing and Productivity Management: The role requires strategic scheduling of business operations staff to optimize productivity and control costs, while also assisting with payroll and ensuring adequate staffing coverage. Additionally, it involves maintaining clinician productivity standards through workload management, collaboration with supervisors, and providing regular productivity reports.
• Champion Customer Service and Patient Experience: A core responsibility is to prioritize and enhance the customer and patient experience. This includes promptly and effectively resolving complaints from patients, employees, and providers, demonstrating independent problem-solving skills, and ensuring all interactions with clients, patients, and visitors are professional, personalized, and of high quality.
• Manage EMR and Special Projects: This position is crucial for Electronic Medical Record (EMR) management, including maintaining scheduling templates, preparing scheduling scripts, serving as an EMR liaison, and representing the department in EMR implementation projects. Additionally, it involves initiating and managing special projects as directed by leadership and assisting with supply ordering and ongoing professional development.

Required

• Associates and two years in a health care business setting.
  
• 1-3 years of previous experience in an outpatient setting with responsibility for the business continuum of charge entry to billing collections.
  
• Two years of supervisory experience in a related field.
• Knowledge and competence in billing, coding, claims management, collection, and cash management.
• Requires previous computer experience with proficiency in healthcare financial, registration, health information storage, and documentation programs (Examples: Cerner, EPIC, Lawson, FIN Thrive)
  
• Knowledge/competence in billing, coding, claims management, collection, and cash management.
• Ability to delegate and support other staff members' work duties without removing responsibility of others or oneself.
  
• Ability to work independently, demonstrate consistent initiative with prompt problem resolution, and excellent follow-through on all tasks.

Preferred

• Bachelors

At Dignity Health, living our values means bringing passion into action every day. Dignity Health-Yavapai Regional Medical Center (DH-YRMC), now part of CommonSpirit Health, is a not-for-profit integrated healthcare provider that offers a broad range of inpatient and outpatient services including network-wide opportunities to advance your career.

What started as a simple community hospital, is today a state-of-the-art healthcare system with two acute care hospitals, a network of primary and specialty care clinics, outpatient health and wellness centers, cardiac diagnostic centers, and outpatient medical imaging centers.

As you build your career at DH-YRMC, you’ll find Prescott is an inspiring place to live, work, and enjoy the outdoors.

• It is an inviting community with bygone charm and modern amenities.
•         Local residents enjoy four spectacular seasons, while the area offers nearly year-round sunshine for any outdoor adventures.
•         The carefree, relaxed lifestyle offers short commute opportunities, so you can focus on your career and your family.

Dignity Health-Yavapai Regional Medical Center extends this feeling with a strong sense of family, security, and belonging. Our compassion and commitment to quality care have earned awards, such as the Stroke Care Excellence Award (2022), Neuroscience Excellence Award (2021, 2020), and America’s 100 Best Hospitals for Stroke Care Awards (2020, 2021) and have placed us at the top of the charts in community and nationwide in healthcare. Come experience the incredible quality-of-life that Dignity Health-YRMC and Prescott have to offer! #hellohumankindness

* Dignity Health now offers an Education Benefit program for benefit-eligible employees after 180 days. This program provides debt relief and student loan assistance to help you achieve your goals. Full-time employees can receive up to $18,000 over five years, while part-time employees can receive up to $9,000. Join our team at Dignity Health to take advantage of this amazing opportunity!