Financial Counselor

As our Financial Counselor (On Site), you will serve as a vital link between our patients and the complex world of healthcare billing at our Dignity Health Yavapai Regional Medical Center (West Campus) in Prescott, AZ. You will be responsible for evaluating the financial status of patients, guiding them through insurance enrollment, and facilitating access to essential financial assistance programs to ensure equitable care for all members of our community.

Every day you will manage patient inquiries via phone and in-person interviews, addressing concerns regarding account balances, insurance claims, and service charges with empathy and professional rigor. You will perform essential administrative tasks, including processing payments, reconciling end-of-day deposits, verifying income documentation, and managing the full lifecycle of self-pay accounts to maintain the financial health of our medical center.

To be successful in this role, you will demonstrate exceptional attention to detail, a deep understanding of medical billing regulations, and the ability to maintain composure while managing sensitive financial discussions. You are a highly organized individual who excels at multitasking, possesses strong analytical skills to determine program eligibility, and is committed to delivering world-class customer service to every patient who walks through our doors.

• Conduct thorough financial interviews to determine eligibility for AHCCCS, insurance enrollment, and hospital-specific financial assistance programs.
• Manage end-of-day cash reconciliation and credit card processing with 100% accuracy, resolving discrepancies within one business day.
• Perform consistent follow-up on self-pay accounts and past-due balances through professional written correspondence and phone outreach.
• Facilitate the insurance claim lifecycle, including generating bills, rebilling as necessary, and tracking status updates with insurance providers.
• Review and process detailed financial assistance applications, including income verification, credit history analysis, and property ownership documentation.
• Collaborate with internal committees and performance improvement teams to streamline patient financial services and enhance the overall patient experience.

Required

• High School graduate or GED
• One year of hospital or clinic insurance billing or collection experience
• Certified Application Counselor certification obtained within six months of hire
• Basic knowledge and understanding of State Medicaid program
• Excellent interpersonal skills and the ability to effectively communicate verbally and in writing providing excellent customer service
• Excellent organizational skills and the ability to handle multiple priorities/tasks simultaneously in a fast paced environment

Preferred

• One year of healthcare customer service experience; hospital business office 
• General knowledge of charity, bad debt and collection procedures

At the heart of CommonSpirit Health's ministry are the national office departments that provide the foundational support, resources, and expertise that empower local communities to focus on what they do best—caring for patients. Our teams bring together expertise in clinical excellence, operations, finance, human resources, legal, supply chain, technology, and mission integration.

Guided by our faith-based values, the national office fosters consistency, alignment, and innovation across CommonSpirit. By centralizing expertise and leveraging economies of scale, we enable each location to operate efficiently while maintaining flexibility to address unique local community needs. From advancing digital solutions to driving health equity, these departments extend the healing presence of humankindness everywhere we serve.