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Financial Counselor

Dignity Health Prescott Valley, Arizona
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The posted compensation range of $17.93 - $24.66 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Requisition ID 2024-359271 Employment Type Full Time Department Patient Financial Services Admin Hours/Pay Period 80 Shift Day Weekly Schedule Monday - Friday 8:00am - 5:00pm Remote No Category Accounting and Finance
Overview

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.


Responsibilities

This position is located on-site at Yavapai Regional Medical Center in Prescott Valley. 

Responsible for analyzing patient’s financial status and determining eligibility for insurance enrollment and/or financial assistance programs. Responds to telephone and written inquiries related to patient accounts. Assists patients with questions and concerns, explains charges and responds to other related inquiries.

  • Meets with patients regarding account balances for inpatient, emergency and outpatient services and conducts interviews with patients or responsible individuals to determine financial status and eligibility for insurance enrollment and/or financial assistance programs.
  • Assists patients via telephone and/or written response regarding account/claim status inquiries. Responds professionally and within appropriate timeframes to all inquiries.
  • Collects accurate payment amounts and posts payments in the appropriate system. Processes credit card payments on the appropriate terminal. Delivers an accurate day end deposit and reconciliation sheet with all out of balance issues resolved within one (1) business day.
  • Reviews program guidelines and assists patients or responsible individuals with financial assistance applications. Gathers required documentation and processes applications in accordance with hospital policy, including, but not limited to credit history evaluation and verification of property ownership and income. Analyzes financial information to determine eligibility and level of discount. Mails out financial assistance letters and applications to patients as needed.
  • Responsible for ensuring collection of self-pay accounts not paid at time of discharge,
    until such time they are either paid in full or referred to outside collectors. Follows
    established collection procedures including written correspondence and/or telephone
    calls.
  • Consistently reviews past due bills and follow-up documentation in an efficient and thorough manner,  ensuring accuracy and completeness of account information. Assists in reconciling accuracy with outside vendors.
  • Generates bills or re-bills claims to insurance companies. Conducts timely follow up with insurance companies regarding claim processing and payment status.
  • Assists patients in establishing payment or settlement plans in accordance with the payment plan policy.
  • Assists in enrollment of qualifying patients in AHCCCS and/or other insurance programs.
  • Participates in business division meetings, performance improvement activities and committees as assigned. Utilizes issues log when necessary.
  • Provides back up to the front desk as needed.
  • Other job duties as assigned.

Qualifications
  • High School graduate or GED
  • One year of hospital or clinic insurance billing or collection experience
  • One year of healthcare customer service experience; hospital business office preferred
  • General knowledge of charity, bad debt and collection procedures
  • Certified Application Counselor certification obtained within six months of hire
  • Basic knowledge and understanding of State Medicaid program
  • Excellent interpersonal skills and the ability to effectively communicate verbally and in writing providing excellent customer service
  • Excellent organizational skills and the ability to handle multiple priorities/tasks simultaneously in a fast paced environment
  • Ability to maintain acute attention to detail
  • Basic computer literacy and proficiency in Microsoft Windows
  • Basic proficiency with MS Office (Outlook, Word, Excel)
  • Experience with insurance billing computer applications preferred
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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.