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Care Coordination Assistant

Yavapai Regional Medical Center Prescott Valley, Arizona
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The posted compensation range of $20.91 - $29.54 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Requisition ID 2025-448592 Employment Type Full Time Department Care Coordination Hours/Pay Period 80 Shift Day Weekly Schedule Monday - Friday (8:00am - 5:00pm) Remote No Category Administrative and Clerical

Job Summary and Responsibilities

The Continuing Care Patient Navigator  primarily assists both patients and members of the department and healthcare team, but also may work with colleagues across the care coordination continuum. Duties include collaborating with the team members to achieve member goals, telephonically assisting members, and other administrative duties

  • Provide excellent customer service to our patients, demonstrate ability to show kindness and empathy.
  • Listen to understand patient needs, and connect them to appropriate resources both inside and outside of the department / team.
  • Schedule appointments, assist with referrals, answer questions, and other similar duties as assigned, escalate issues as needed.
  • Receive patient requests and refer to appropriate members of the team, community, or within the organization.
  • Identify problems with healthcare access and utilization, along with providing alternatives if available, escalate as indicated/directed.
  • Act as liaison for members and families to physicians, staff, community resources, and others.

Job Requirements

Required

High School Diploma/G.E.D.

2 years experience or more in a professional and/or healthcare environment

Excellent customer service skills

Collaborate with interdisciplinary partners,  a mix of clinical, operational, and business activities related to that partnership

Ability to identify and escalate issues / barriers to care

Preferred

Knowledge and ability to work with various electronic medical records and platforms.

MA certification

Associates Degree 

Where You'll Work

At Dignity Health, living our values means bringing passion into action every day. Dignity Health-Yavapai Regional Medical Center (DH-YRMC), now part of CommonSpirit Health, is a not-for-profit integrated healthcare provider that offers a broad range of inpatient and outpatient services including network-wide opportunities to advance your career.

What started as a simple community hospital, is today a state-of-the-art healthcare system with two acute care hospitals, a network of primary and specialty care clinics, outpatient health and wellness centers, cardiac diagnostic centers, and outpatient medical imaging centers.

As you build your career at DH-YRMC, you’ll find Prescott is an inspiring place to live, work and to enjoy the outdoors.

· It is an inviting community with bygone charm and modern amenities.

· Local residents enjoy four spectacular seasons, while the area offers nearly year-round sunshine for any outdoor adventures.

· The carefree, relaxed lifestyle offers short commute opportunities, so you can focus on your career and your family.

Dignity Health-Yavapai Regional Medical Center extends this feeling with a strong sense of family, security, and belonging. Our compassion and commitment to quality care has earned awards, such as the Stroke Care Excellence Award (2022), Neuroscience Excellence Award (2021, 2020) and America’s 100 Best Hospitals for Stroke Care Awards (2020, 2021) and has placed us at the top of the charts in community and nationwide in healthcare. Come experience the incredible quality-of-life that Dignity Health-YRMC and Prescott has to offer! #hellohumankindness

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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.