Specialist Patient Access

Responsible for the scheduling of procedures for various departments with minimal phone wait times. Has the ability to manage multiple processes including phone, fax, walk-in appointments and computer systems. Ability to multi-task, think critically, problem-solve, move quickly between varying skill sets, and display consistent Humankindness throughout all interactions. Performs complex customer service duties, including but not limited to registration, scheduling, handling/processing inbound and outbound patient referrals, and telephone calls. This representative will handle information from referring physicians, potential patients, exiting patients and members of the community and internal clinical teams.

• Performs registration duties, scheduling functions in the EMR, processes inbound and outbound referrals.
  Ensures pre-registration process is complete for all assigned accounts at least 5-days prior to the scheduled date
  of service whenever possible.
• Verifies insurance eligibility/benefits and co-pay/deductibles and primary and secondary insurance. Enter correct
  primary and secondary insurances during scheduling process in the IDX system, directs non-insured patients to
  financial counselors.
• Obtains accurate patient demographics when registering and scheduling patient, exemplified by accurate
  spelling, correct abbreviations, punctuation and completeness.
• Obtains authorization/pre-certification from physician's office/insurance company for consults.
• Follows up on missing authorizations; if not obtained within 48-hours prior to service, contacts patient to advise them of their
  financial responsibility.
    ◦ Identifies any outstanding balance due, notifies patient during financial clearance process and requests
    patient payment.
   ◦ Sets up payment plans for patients who cannot pay their entire current copayment and/or past balance in
   one payment.
   ◦ Explains the payment and billing assistance program to all patients regardless of financial concerns or
   limitations.

MINIMUM
High School Diploma / GED
One year of customer service experience or industry experience in a healthcare setting

PREFERRED
Associates degree in a health related field
Two to four years of relevant experience related to the core functions

Hello humankindness Dignity Health Medical Group is the employed physician group of Dignity Health Arizona. Dignity Health Medical Group (DHMG) employs approximately 400 providers and 1200 support staff that cover a wide variety of specialties. The medical group has had tremendous success over the past few years and now provides more than 73 subspecialty services. The physicians provide clinical services in their areas of specialty and many serve in pivotal academic, research and leadership roles. DHMG is also heavily involved in preparing tomorrow's healthcare providers. DHMG has 84 medical school students and approximately 200 residents and fellows throughout the 25 academic programs. Clinical services are complemented with translational and bench research to augment medical education for residents and students. The mission of Dignity Health Medical Group is consistent with Dignity Health's mission and St. Joseph's guiding principles with a focus on innovative clinical care and the pursuit of excellence through scholarly activities. As part of the Dignity Health hospital system, DHMG has full access to the staff and all facilities on our hospital campuses. This unique relationship with our hospital allows Dignity Health Medical Group to provide its patients with state-of-the-art patient services including care of the poor and disenfranchised. Look for us on Facebook and follow us on Twitter. For the health of our community ... we are proud to announce that we are a tobacco-free campus