Security Dispatcher

The Security Dispatcher plays a critical role in maintaining the safety and security of the hospital premises and its occupants. You are responsible for promptly responding to emergencies, security incidents, and requests for assistance. The dispatcher coordinates communication between security personnel, medical staff, and external emergency services to ensure swift and effective response to incidents.Must possess strong communication skills to effectively relay information to security personnel and other relevant parties during emergencies. You should be proficient in using radio communication systems and computer-aided dispatch (CAD) software. Attention to detail and the ability to remain calm under pressure are essential for success in this role

Responsibilities:

• Create and Maintain Reports and Schedules; Generates data reporting
• Identifies trends, discrepancies and errors for analysis
• Identifies and suggest procedural and process changes to automate, streamline and/or improve processes.
• Purchasing supplies as needed by department
• Schedule for department as needed
• Set up files, secure documents, and maintain evidence, request information from other sources as needed
• Answer telephones for Transportation, Guest Services, Facilities and EVS as required. All calls are answered in a timely, professional manner. Maintain the highest level of customer service skills at all times. Limits wait and hold times of callers.
• Dispatch calls to appropriate personnel for Transport, Facilities and EVS. Log all incoming calls; log all transporting of patients by assignment as assigned to transporter; log name of person assigned to service call. Maintain service request log.
• Coordination of Specialized Projects, Functions and Documents
• Scans documents, ID cards and required forms. Insures files are complete prior to employee starting
• Facilitates program and serves as liaison between external and internal customers
• Researches and resolves issues for customer
• Data Integrity
• Performs clean up and enhancements as required
• Assesses complex situations, consults with appropriate parties and makes decisions in a timely manner