Program Manager Service Excellence

As a Program Manager, you will oversee the strategic planning, execution, and delivery of complex programs.

Every day you will manage program risks, resources, and budgets, align with organizational goals, and lead cross-functional teams to achieve business value.

To be successful, you will demonstrate strong leadership, strategic thinking, and problem-solving, crucial for successful program completion and objective realization.

• Implements the system strategy and direction for multi market facilities to drive the culture, tactics, processes, and feedback for patient experience. This work spans across Arizona and Nevada.
• Reviews patient experience data and feedback to facilitate understanding of patient experience and synthesizes patient experience feedback and the identification and implementation of improvement strategies to achieve patient experience goals.
• Supports local patient experience committees or teams, education of patient experience results to clinic leadership, and facilitation of improvement initiatives.
• Provides medical group executive team with understanding of the patient experience and their impact on results, while keeping the organizations mission, vision, and values at the forefront of decision making and action.
• Ensuring that the patient/customer perspective is a driving force behind our actions and business decisions; crafting and implementing service practices that meet patients'/customers' and own organization's needs. (Focus also includes internal and external customers.)
• Demonstrates breadth and/or depth of professional/technical skills and capabilities required for position; shares knowledge; sets or contributes to the Company's direction within area of expertise.

MINIMUM

• Bachelors Degree or 5 years related experience in lieu of the degree
• Minimum of three (3) years experience in related field

AND

• Minimum two (2) years supervisory experience

PREFERRED

• CAHPS, HCAHPS, MIPS, Press Ganey, Top Box, Google Sheets, Google Looker, CPXP

Hello humankindness Dignity Health Medical Group is the employed physician group of Dignity Health Arizona. Dignity Health Medical Group (DHMG) employs approximately 400 providers and 1200 support staff that cover a wide variety of specialties. The medical group has had tremendous success over the past few years and now provides more than 73 subspecialty services. The physicians provide clinical services in their areas of specialty and many serve in pivotal academic, research and leadership roles. DHMG is also heavily involved in preparing tomorrow's healthcare providers. DHMG has 84 medical school students and approximately 200 residents and fellows throughout the 25 academic programs. Clinical services are complemented with translational and bench research to augment medical education for residents and students. The mission of Dignity Health Medical Group is consistent with Dignity Health's mission and St. Joseph's guiding principles with a focus on innovative clinical care and the pursuit of excellence through scholarly activities. As part of the Dignity Health hospital system, DHMG has full access to the staff and all facilities on our hospital campuses. This unique relationship with our hospital allows Dignity Health Medical Group to provide its patients with state-of-the-art patient services including care of the poor and disenfranchised. Look for us on Facebook and follow us on Twitter. For the health of our community ... we are proud to announce that we are a tobacco-free campus