Patient Liaison

Are you a compassionate communicator with a knack for putting people at ease? We're looking for a Patient Liaison to join our surgical team and be the bridge of comfort and clarity for families during a critical time. In this vital role, you'll ensure that families receive timely, accurate, and empathetic updates throughout their loved one's surgical journey, from pre-op to recovery.

• Serve as the primary point of contact for families, providing empathetic and clear updates directly from the medical team in pre-op, the operating room, and recovery.
• Create a supportive and well-organized environment for waiting families, ensuring their comfort and peace of mind.
• Warmly greet families in the Pre-Operative Center (POC) and guide them efficiently to their designated waiting areas.
• Liaise effectively with waiting room volunteers, providing essential updates and ensuring a coordinated approach to family support.
• Actively engage with physicians and OR staff to gather critical information, including surgical start times, hourly progress updates (for procedures over 2 hours), case completion, and patient arrival in the Recovery Room.
• Orchestrate smooth post-operative communication by coordinating direct surgeon-family consultations, escorting families to designated consultation rooms as directed by the surgeon.

Required

• High School Graduate General Studies, upon hire or
• High School GED General Studies and Six months previous experience withpatient, family, physician interaction., upon hire

Hello humankindness

Located conveniently in the heart of Phoenix, Arizona,St. Joseph's Hospital and Medical Center is a 571-bed, not-for-profit hospital that provides a wide range of health, social and support services. Founded in 1895 by the Sisters of Mercy, St. Joseph's was the first hospital in the Phoenix area. More than 125 years later, St. Joseph's remains dedicated to its mission of caring for the poor and underserved. We are extremely proud to be a nationally recognized center for quality quaternary care, medical education and research. St. Joseph's includes the internationally renowned Barrow Neurological Institute, Norton Thoracic Institute, Cancer Center at St. Joseph's, Ivy Brain Tumor Center, and St. Joseph's Level I Trauma Center (which is verified by the American College of Surgeons). The hospital is also a respected center for high-risk obstetrics, neuro-rehabilitation, orthopedics, and other medical services. St. Joseph’s is considered a sought-after destination hospital for treating the most complex cases from throughout the world. Every day, approximately 20 percent of the hospital’s patients have traveled from outside of Arizona and the United States to seek treatment at St. Joseph’s. U.S News & World Report routinely ranks St. Joseph's among the top hospitals in the United States for neurology and neurosurgery. In addition, St. Joseph's boasts the Creighton University School of Medicine at St. Joseph's, and a strategic alliance with Phoenix Children's Hospital. St. Joseph's is consistently named an outstanding place to work and one of Arizona's healthiest employers. Come grow your career with one of Arizona's Most Admired Companies. Look for us on Facebookand follow us on Twitter. For the health of our community ... we are proud to be a tobacco-free campus.