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Destination Care Navigator

St Joseph Hospital & Medical Center Phoenix, Arizona
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The posted compensation range of $29.44 - $43.79 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Requisition ID 2026-454476 Employment Type Full Time Department Nursing Administration Hours/Pay Period 80 Shift Day Weekly Schedule 8:00am - 5:00pm Remote No Category Business Development

Job Summary and Responsibilities

The Destination Care Patient Navigator is a senior-level, non-clinical, onsite patient-facing role responsible for delivering concierge-level navigation services to domestic, international, and high profile patients seeking specialty care across multiple CommonSpirit Health markets. This role functions as a single, centralized point of contact for patients, families, referring providers, and ensures a seamless experience throughout every stage of the care journey.

As our Navigator for SJHMC you will coordinate complex, multi-specialty appointments and multi-step logistical needs; facilitate gathering of important documents to support operational and financial workflows (e.g. embassy authorization); and troubleshoot operational barriers when they arise. 

Everyday you will be the patient's single point of contact and ultimate advocate: From first inquiry to post-care follow-up, you're their guide and champion. Orchestrate complex care journeys: Coordinate multi-specialty appointments, logistics, and documentation (e.g., embassy authorizations) for domestic, international, and high-profile patients. Proactively solve problems and remove barriers: Anticipate issues, find solutions, and navigate bureaucratic hurdles before they impact the patient. Provide culturally sensitive, concierge-level support: Offer personalized guidance, and when needed, escort patients directly to appointments.


To Be Successful, You Need:
Exceptional Emotional Intelligence & Cultural Competence: To build trust, communicate effectively across cultures, and manage sensitive situations with empathy and grace.
Proactive Problem-Solving & Resourcefulness: To anticipate challenges and find creative solutions rapidly.
Meticulous Attention to Detail & Organization: To manage complex logistics, appointments, and documentation without error.
Unwavering Composure & Resilience: To navigate demanding situations and high-stakes scenarios with professionalism.
Advocacy & Communication Mastery: To champion patient needs and convey clear, concise information to all stakeholders.
A "No Stone Unturned" Dedication: To ensure every aspect of the patient's journey is smooth, comfortable, and successful.

Job Requirements

Required

  • Bachelors Other Bachelor's degree in related field (healthcare, business, communications, international studies, hospitality) or
  • 2+ years to Five (5+) years of experience delivering concierge-level patient or client services in a complex medical or hospitality environment


Preferred

  • Other Degree in a medical field or equivalent and 4-6 years Experience in destination medicine, international patient services, complex specialty care coordination, concierge healthcare, or high-complexity logistics planning within a healthcare environment., upon hire and
  • 1-3 years Experience supporting high-acuity, multi-specialty, high profile, or cross-market patient navigation within a large multi-site health system., upon hire and
  • 1-3 years Experience working with self-pay programs
  • Multi Lingual Spanish or Arabic 
  • Certificate Other Certification in medical interpretation and/or medical translation
  • Health Care Interpreter
  • Experience with international sponsorships, and governmental/embassy payers
Where You'll Work

Hello Humankindness: Join a Legacy of Healing at Saint Joseph’s Hospital and Medical Center (SJHMC) 

Ready to make a real difference? Join SJHMC in Phoenix AZ., a 571-bed nonprofit founded by the Sisters of Mercy over 125 years ago. We're more than a hospital; we're a global destination for life-changing care, embracing patients with humankindness.

Here, your calling will flourish. We're not just a workplace; we're a community dedicated to a mission of service.

Leaders in Specialized Care:

  • Barrow Neurological Institute (BNI): A world-renowned center for groundbreaking neurological research and innovative treatments.
  • Norton Thoracic Institute (NTI): A national leader in advanced thoracic care with pioneering surgical techniques.
  • Level I Trauma Center: One of Arizona's busiest ERs, providing immediate, comprehensive care for critically injured patients 24/7.

Why SJHMC?

  • Culture of Excellence & Well-being: We care for our people, fostering professional and personal growth.
  • Community & Collaboration: Be part of a network committed to global health and well-being.
  • Join a Legacy, Shape a Future: Over 20% of our patients travel internationally for our specialized care.

This is an invitation to join a family of dedicated professionals at the forefront of medical innovation, united by the power of humankindness.



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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.