The Pharmacy Technician for Anticoagulation Clinic is responsible to support the Anticoagulation Clinic pharmacist(s) in the daily operations of the Anticoagulation Clinic. The Anticoagulation Clinic Technician will be responsible for interfacing with pharmacists, provider clinic office staff, and patients primarily via telecommunications and documentation in the electronic medical record. This position will represent CHI Health Pharmacy Anticoagulation Clinic and operate as a pharmacist extender and under the direct supervision of the Anticoagulation Clinic pharmacist(s) to field phone calls, schedule patient appointments, gather and record lab results, initiate chart documentation of patient encounters, provide appointment reminders to patients, and answering basic patient questions.

Essential Key Job Responsibilities

• Establishes and maintains effective communications between the Anticoagulation Clinic and patients, the referring provider office, and Anticoagulation Clinic staff, and exemplifies excellent customer service during these interactions.
• Collect laboratory results from various outside sources and record these results in the permanent medical record when not routinely available to aid with more efficient patient encounter management by the pharmacist(s).
• Schedule patient appointments and provide reminders to patients of scheduled appointments to improve patient compliance with routine monitoring of their anticoagulation therapy.
• Initiate chart documentation of patient encounters through gathering appropriate objective information.
• Assist the clinic pharmacist(s) with monitoring and recording the operations of the Anticoagulation Clinic through developing and running routine reports, collecting data, running statistics, monitoring productivity and updating metrics and dashboards.
• Maintain and provide established education materials to patients upon request and per established clinic guidelines.
• Conduct patient medication history and update appropriately in the electronic medical record.
• Communicate specific patient questions/concerns to overseeing pharmacist(s) when professional clinical judgment is required.
• Additional retail pharmacy responsibilities as needed: retrieval of prescriptions from patients; data and prescription entry; prescription filling, general phone/customer service involving refills and resolving insurance issues; working with the cash register, or other duties as assigned. 

Registered/licensed Pharmacy Tech in the State of NE (https://dhhs.ne.gov/licensure/pages/pharmacy-technician.aspx) required prior to start date.

Active CPT-EXCPT or CPT-PTCB or CPHT certification in good standing is required after one year from the registration/licensure date.

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S., from clinics and hospitals to home-based care and virtual care services, CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources, CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen, both inside our hospitals and out in the community.