Manager Patient Safety

Oversees the facility Patient Safety Program, including the Patient Safety Plan requirements for the collection, analysis and reporting of events and patient safety data, investigation of events and near misses, and ensuring all accreditation and regulatory requirements for patient safety are fully met. Participates in system office initiatives and programs to mitigate identified risks at various facilities which result in reduced costs, reduced adverse patient outcomes, and safer patient care. Coordinates claim team requests and collaborates with other key stakeholders to implement learnings from claims. Oversees the coordination of all legal documents related to hospital liability.

Implements and oversees the organization-wide patient safety program and manages the reporting, data
analysis and evaluation as outlined in the Patient Safety Plan. Ensures regulatory and accreditation requirements
for patient safety are fully met. Provides patient safety education at new hire orientation and ongoing to leaders,
clinician presentations (e.g. event reporting expectations, culture of safety, patient safety initiatives, etc.)

Oversees the events reporting process, root cause analysis, and event investigation/review. Supports and
encourages harm reporting throughout the organization through a non-punitive just event reporting system.
Participates in system office initiatives and programs to mitigate risks identified at other hospitals, resulting in
reduced costs, adverse patient outcomes and ultimately safer patient practices/care. Prepares and presents
informative and actionable patient safety reports (to include patient's story of harm) to appropriate committees
to include high level presentations to leadership, Medical Executive Committee and The Board.

Receives and oversees responses to patient complaints/grievances and investigates to solve issues promptly.
Acts as an intermediary between patients, staff and family to provide clear communication between all parties
regarding any outstanding issues. Seeks input from patients/families involved in harm or close-call events as
appropriate.

Coordinates the requests from the system office claims team (related to litigated claims) and collaborates with
other key stakeholders to implement learnings from claims. Coordinates all legal documents related to hospital
liability, including the management of subpoenas, Summons and Complaints and other related activities

Required Experience

Five (5) years of related job or industry experience in lieu of degree

Minimum of three (3) years of risk management, patient safety and/or other related professional

Minimum of two (2) years of experience managing/ supervising employees and/or vendors

Experience with the event reporting process, root cause analyses, and event investigation/review

Experience with patient compliant/grievance investigations and prompt resolution

Experience with risk and the implementation of HPI and cause analysis

CHI Health Lakeside is West Omaha's only full-service hospital. We believe that patient-focused care heals the body, mind, and spirit of every person. Our campus is designed for patients and sets the tone for a comfortable, less stressful hospital stay. As one of the most technologically advanced hospitals in the world, we provide a full range of services including: maternity, cancer and surgery care as well as diagnostics and emergency services.