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Intake Counselor Psych Crisis Team

Northridge Hospital Medical Center Northridge, California
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The posted compensation range of $31.63 - $39.54 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Requisition ID 2025-413393 Employment Type Part Time Department Psych Crisis Team Hours/Pay Period 48 Shift Evening Weekly Schedule 3:00 pm -11:00 pm Remote No Category Mental Health

Responsibilities
The INTAKE COUNSELOR is responsible for a variety of tasks that lead to a high level of customer satisfaction in the most cost-effective manner. Must have good phone skills and able to work in a fast paced environment. The Intake Counselor screens callers contacting Dignity Health NHMC Behavioral Health via phone for possible admission, or referral to community resources. Coordinates admissions to inpatient services.
  • Processes telephone inquiries by screening calls for needed intensity of service and caller's insurance coverage.
    Coordinates clinical assessments performed by Crisis Team or psychiatrists, admissions and referrals to appropriate community resources.
  • For inpatient admissions the counselor acts as a liaison with the physician, insurance company, business office, U.R. and unit staff.
  • Maintains good communication with community agencies that refer patients to the Call center.  Contributes to the ongoing development of new referral sources.
  • Maintains effective communication with, and serves as liaison between patient, families, program staff, doctors, Crisis Team and community resources.
  • Generates daily reports for Case Management, social service, physicians, and PHP.
  • Assists manager in providing monthly statistical reports on call volume, admission dates, Crisis Team data and referral source activity to determine system effectiveness and marketing strategies.
  • Performs other related duties as assigned or requested.

Qualifications

Minimum two years healthcare experience required.

Experience in mental health or addiction medicine setting preferred.

Bachelor's degree in psychology, social service, counseling or a related field preferred.

AS 400, Teletracker, E-Verify, Excel spreadsheets.

Fire Card (within 90 days of hire) required.

This position is represented by SEIU UHW and is covered by the terms and conditions of the applicable collective bargaining agreement.

Overview

Founded in 1955, Dignity Health – Northridge Hospital Medical Center is a 394-bed, acute care, nonprofit community hospital located in Northridge, California. The hospital offers a full complement of award winning services, including the Leavey Cancer Center, a cardiovascular center, stroke center, the Center for Assault Treatment Services, a pediatric medical center, and the only pediatric trauma center in the San Fernando Valley. As a leading provider of compassionate, high-quality and affordable patient-centered care, we share a rich legacy with Dignity Health, one of the nation’s five largest health care systems. We are part of a 21-state network of nearly 9,000 physicians, 62,000 employees and more than 400 care centers. Visit here  dignityhealth.org/northridgehospital for more information.

One Community. One Mission. One California 

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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.