Skip to main content
Job Search

Job Search

Telephone Operator

Mercy Medical Center Merced Merced, California
Apply

The posted compensation range of $24.00 - $25.30 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Requisition ID 2025-417748 Employment Type PRN Department Communications Hours/Pay Period 16 Shift Night Weekly Schedule Sunday-Saturday (9:00 PM - 5:00 AM) Remote No Category Marketing and Communications

Responsibilities

Responsible for the operation of multiple phone line telephone console and related functions.

  • Operate a telephone console.
  • Greet every caller with professionalism and with Hospital and operator's name. Make prompt and courteous replies to incoming calls. Give general information and direction to callers by phone.
  • Determine, through inquiry, the proper extension with which the call is to be connected and make the proper connection. Route and receive messages. Page and relay messages using pagers and public address systems and portable pagers.
  • Monitor current patient roster and computer terminal. Maintain updated list of phone numbers as required.
  • Monitor fire alarm panel.

  • Keep updated on meetings, conferences and their location within the hospital complex.

  • Receive and respond with accuracy, speed and decisiveness to internal emergency calls (codes), monitor and respond to fire alarms and smoke detectors.

  • Report telephone malfunction to the appropriate department.

  • Maintain a cooperative working atmosphere by performing other related duties as required.

  • Assign pagers as needed and document required information onto pager log.


Qualifications

Minimum Requirements:

  • Two (2) years of recent experience of a telephone console system preferably in a hospital environment.

Preferred:

  • High school graduate or equivalent.
  • Demonstrated both written and verbal communication skills.
Overview

Mercy Medical Center, a Dignity Health member, has been building a rich history of care in our community for more than 100 years. We have grown from a small one-story wooden structure into a major healthcare provider with a new 186-bed main campus, offering the latest in facility design and technology. Mercy also operates Outpatient Centers, a Cancer Center and several rural clinics.

Wherever you work throughout our system, you will find faces of experience with dedication to high quality, personalized care. Joining our 1,300 employees, 230 physicians and many volunteers, you can help carry out our commitment to providing our community with the excellence they have come to associate with Mercy Medical Center.

One Community. One Mission. One California 

Apply

Map this location

Get an idea of what your daily routine can be like.

Click Here >

Join our Talent Community so you can stay connected and be alerted to future opportunities.

Sign Up

No related jobs

No recently viewed jobs

You have no saved Jobs

Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.