Client Registration Coordinator

The Client Registration Coordinator is responsible for the complete and accurate entry of the referral and verification of the payor in a timely manner to the Organization’s services while maintaining exceptional customer service. Performs data entry, completion of tasks and other clerical functions; coordinates and distributes paperwork; assists other team members to facilitate the insurance process.

• Supports CommonSpirit Health at Home’s mission to make the healing presence of God known in our world by improving the health of the people we serve, especially those who are vulnerable, while we advance social justice for all. Our mission aligns and supports with that of our parent health system; supports CommonSpirit Health and CommonSpirit Health at Home’s values, strategic goals and high standards of customer service; consistently lives People First Behaviors; and follows the policies and procedures of the organization.
• Adheres to the Corporate Compliance Program, including confidentiality of HIPAA protected health information. Maintains confidentiality of patient information. Acts as initial service ambassador to referral sources, physicians, patients, caregivers and other external customers providing the highest quality service.
• Demonstrates sensitivity to the needs, customs and feelings of patients and caregivers. Responsible for the initial entry, verification, and maintenance of information regarding new patients in all applicable computer software programs. Processes private insurance verifications, verifies eligibility of Medicare, Medicaid and third party payers and any other duties as directed. Responsible for the complete, accurate, and timely registration of patients to home care and/or hospice, including but not limited to demographic information, payor information, service needs. Works with location and Corporate employees to ensure all initial patient information is correct for clinical services and monthly billing. Assists in training new personnel as requested by management.
• Answers, via telephone and e-mail, insurance questions for home health staff. Assists coordinators and other staff by responding timely to requests for information. Communicates effectively and courteously with referral sources, patients, their family members and staff.
• Interacts with all management staff in a professional, effective manner to facilitate problem resolution.
• Consults with management on areas of concern or outside of authority level.
• Demonstrates commitment to personal and professional growth and development by participating in orientation, in-services, agency meetings and educational opportunities.
• Performs any of the duties of other department embers, if qualified by education, licensure and experience.
• Maintains confidentiality of information of the department.
• Contributes to the efficient operation of the department through daily processes, and as directed by leadership.
• All other duties as assigned.

Required Education: High School Diploma or equivalent.

Required Minimum Experience: A minimum of two years customer service experience. 1 year of relevant experience in a professional setting, preferably in reimbursement, insurance verification.

Required Minimum Skills, Knowledge, and Abilities: Self-directed, detail oriented and organized.
Excellent verbal and written communication skills.
Strong interpersonal skills.
Strong organizational and time management skills.
Maintains confidentiality.
Good computer skills, familiar with multiple software programs including Windows based programs.
Ability to perform accurate account reconciliations, strong communication skills, reliable, responsible, team player.