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Referral Authorization Representative

St Mary Medical Center Long Beach, California
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The posted compensation range of $27.95 - $33.22 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Requisition ID 2026-497332 Employment Type PRN Department Bariatric Program Hours/Pay Period 30 Shift Day Weekly Schedule As needed Remote No Category Administrative and Clerical

Job Summary and Responsibilities

As our Referral Authorization Representative, you will be the welcoming front-line ambassador and crucial administrative hub, ensuring exceptional customer service and seamless clinic operations.This position has primary responsibility for coordination and scheduling of all subspecialty referrals and when required obtaining any third party authorization. This individual will also be responsible for obtaining third party authorization prior to patients scheduled clinic visits. Coordinates and schedules diagnostic procedures/studies and if required obtains any third party authorization.

Every day, you will serve as the primary customer service contact, managing communications and distributing calls/messages for all stakeholders. You'll update patient demographics, verify insurance, take accurate messages, and schedule appointments via our electronic system. You'll also perform clerical duties supporting clinic goals and responsibly handle sensitive information.

To be successful in this role, you will possess exceptional interpersonal and communication skills, meticulous attention to detail, strong organization, and proficiency with electronic systems. Your proactive problem-solving and dedication to customer satisfaction will be paramount.

  • Obtains authorizations for clinic patients prior to their scheduled appointment when required by their medical insurance.
  • Ensures that the authorization number is documented in the EPM for billing purposes.
  • Coordinates and schedules subspecialty referrals as ordered by the medical provider in a timely fashion.
  • Obtains any required third party authorization for ordered subspecialty referrals.
  • Provides the subspecialty provider with lab results, test results or provider progress note as requested.
  • Coordinates and schedules diagnostic procedures/studies as ordered by medical provider in a timely fashion.
Job Requirements

Required

  • Minimum of one year work experience within a medical office in a related position including scheduling and insurance authorizations.
  • High School Diploma or equivalent

Preferred

  • Bilingual (English/Spanish) highly desireable
Where You'll Work

Founded in 1923, Dignity Health - St. Mary Medical Center is a 389-bed, acute care, nonprofit hospital located in Long Beach, California. Serving over 80,000 patients annually, the hospital offers a full complement of services including a Level II Trauma Center, Level III NICU, heart care, and orthopedics. Additionally, St. Mary Medical Center has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation. It is a Joint Commission-certified Thrombectomy-Capable Stroke Center and received a Healthgrades 5-Star Award for Heart Failure in 2026. One Community. One Mission. One California 

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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.