Outpatient Infusion Scheduler

The Outpatient Infusion Scheduler is responsible for coordinating and scheduling patient infusion appointments in a fast paced clinical environment. This role serves as a key liaison between providers, nursing staff, pharmacy and patients to ensure timely, accurate and efficient access to infusion services while maintaining compliance with provider orders, insurance requirements, and clinical protocols. This role is also a dual function role serving as registrar when needed. The outpatient infusion registrar is responsible for coordinating infusion appointments and completing patient registration processes.

Receive, review and process infusion referrals and provider orders for accuracy and completeness.
Schedule infusion appointments based on clinical urgency, treatment protocols, staffing availability and chair capacity.
Coordinate with nursing, pharmacy, and clinical leadership to optimize patient flow and infusion scheduling.
Communicate appointment details clearly to patients, including preparation instructions and arrival times.
Verify required documentation prior to scheduling including orders, authorizations and supporting clinical information.
Identify missing or incomplete information and proactively follow up with provider offices.
Reschedule or adjust appointments as needed due to cancellations, treatment changes or staffing considerations.

High School Diploma or GED required. Associates Degree or completion of a Medical Office Administration program preferred.

Prefer one to two years of hospital (medical field) experience with knowledge of medical terminology

Preferably has experience in procedures; along with clerical experience and demonstrated computer skills.

Ability to speak concisely and clearly and communicate effectively with the public and co-workers. 

Preferred

Experience in outpatient infusion, oncology, or speciality clinic scheduling. Familiarity with insurance authorization processes. Understanding of infusion therapies and treatment protocols.

Experience working collaboratively with multidisciplinary healthcare teams upon hire

CHI St. Vincent, a regional health network serving Arkansas, is part of CommonSpirit Health. We have served Arkansas since 1888 with a history of many firsts. Together with more than 4500 coworkers, 1000 medical staff and 500 volunteers we consistently receive praise for care advancements. CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health in 2019. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community. CHI St. Vincent provides you with the same level of care you provide to others. We care about our team member well-being and offer benefits that complement and support your work/life balance.