Clinic Registration Representative

As our Clinic Registration Representative, you will provide crucial clerical support for our professional caregivers by expertly managing all functions related to patient registration.

Every day you will meticulously handle registration, insurance verification, financial assistance information, and Point of Service Collections. You will also be responsible for accurate data input and record keeping, ensuring the integrity of patient information and financial transactions, while meticulously adhering to all credit card handling processes due to potential access to sensitive third-party credit card information.

To be successful in this role, you will demonstrate exceptional attention to detail, strong organizational and clerical skills, and a commitment to maintaining confidentiality and compliance with financial regulations. Your ability to accurately manage complex administrative tasks will directly support seamless patient care and operational efficiency.

• Comprehensive Patient Registration:
  • Expertly register patients, accurately capturing demographic and medical history information.
  • Thoroughly verify insurance eligibility and benefits, explaining financial obligations to patients.
  • Assist patients with financial assistance inquiries and programs.
  • Process Point-of-Service (POS) payments, diligently reconciling transactions.
• Data Integrity & Compliance:
  • Maintain impeccable patient records through precise data entry and document management.
  • Ensure strict adherence to all credit card handling regulations and privacy standards (e.g., PCI DSS), safeguarding sensitive financial data.
• Efficient Scheduling & Referrals:
  • Schedule patient appointments across various clinics and departments, adhering to detailed protocols for physicians and advanced practice providers (APNs).
  • Proactively acquire necessary referrals from external providers to support patient care.
• Front-Desk Support & Communication:
  • Manage incoming deliveries and maintain an organized reception area.
  • Effectively manage high volumes of incoming calls, addressing patient and staff inquiries, or seamlessly directing them to the appropriate team members.
• Analytical Problem Solving: Apply critical thinking to scheduling intricacies, anticipate potential issues, and troubleshoot challenges independently, escalating complex matters to the supervisor.

• High School Graduate or GED
• 1 year experience in medical office preferred. 

CHI St. Vincent, a regional health network serving Arkansas, is part of CommonSpirit Health. We have served Arkansas since 1888 with a history of many firsts. Together with more than 4500 coworkers, 1000 medical staff and 500 volunteers we consistently receive praise for care advancements. CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health in 2019. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community. CHI St. Vincent provides you with the same level of care you provide to others. We care about our team member well-being and offer benefits that complement and support your work/life balance.