Patient Access Representative

As our Patient Access Representative, you will perform patient registration and admitting across assigned hospital access areas, which may include the Emergency Department, main registration, and admitting.

Every day you will gather, verify, and update demographic, insurance, and account information in multiple systems for registration, scheduling, and documentation, identify and escalate discrepancies or complex scenarios, support workflow during high-volume periods, and work with the care team, patients, and families to support a positive experience.

To be successful in this role, you will bring accuracy, strong customer service, and accountability for relationship-based care, our mission and values, and privacy and regulatory requirements.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to escalate complex or non-standard issues
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures

Required

• High School Graduate or GED
• 1-3 years of relevant customer service experience

Preferred

• 1-3 years relevant customer service experience in healthcare patient access setting
• Knowledge of patient registration procedures and documentation, health insurance payers, and real-time insurance eligibility verifications

In Central Minnesota you’ll find quality health care as near to you as CHI St. Gabriel’s Health in Little Falls, part of CommonSpirit Health. We’ve been serving this area since 1892 and we have the equipment, experience, and expertise to offer you a full range of the latest health services.