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Customer Service: Home Medical Supplies

CHI Health Saint Elizabeth Lincoln, Nebraska
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The posted compensation range of $15.67 - $22.14 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Requisition ID 2026-485272 Employment Type Full Time Department Finance Hours/Pay Period 80 Shift Day Weekly Schedule Monday - Friday (8:00am - 5:00pm) Remote No Category Billing and Scheduling

Job Summary and Responsibilities

As our Medical Customer Service staff, you will help our patients and providers streamline the process to obtain medical supplies and equipment for home use. Every day you will assist patients in obtaining a variety of supplies/equipment while verifying insurance and inputting necessary information to bill patient's insurance or process self payment. 


To be successful in this role, you must have strong attention to detail, good people/phone skills, and a willingness to learn. 

  • Communicate and discuss medical supplies/equipment needs with patients.
  • Research insurance eligibility and coverage/benefits 
  • Computer skills to create and update patient accounts.
  • Keep adequate records while adhering to HIPAA guidelines and regulations.
  • Professionally communicate with other members of the CHI team as well as with internal and external providers.
Job Requirements

Preferred

  • High School GED General Studies
  • A minimum of two years of customer service experience
  • Basic healthcare insurance knowledge is a plus.
Where You'll Work

St. Elizabeth Home Medical Supply and Equipment provides durable medical supplies and equipment to the Lincoln metro area. The department is an offsite division of CHI Health St. Elizabeth Hospital, founded by the Sisters of St. Francis of Perpetual Adoration in 1889, is a full-service, 260-bed, nonprofit regional medical center in Lincoln, Nebraska. 

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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.