Retail Pharmacy Technician

JOB SUMMARY / PURPOSE

Under the supervision of a licensed pharmacist, performs a variety of activities related to prescription processing and daily pharmacy operations workflow.  Works in a highly regulated environment and must take care to abide by all state and federal regulations that relate to the practice of pharmacy including record keeping and infection prevention standards and will work in accordance with CommonSpirit Health policies and procedures. Pharmacy technicians are responsible for prescription data entry, insurance billing, preparation and filling of prescription medications, cashiering/customer service duties, and accurately performing pharmaceutical calculations, reconstitution and compounding of oral and topical dosage forms (if applicable). Inventory/stocking tasks for controlled and

non-controlled medications along with tracking orders and performing routine clerical/administrative tasks may be required in lieu of a pharmacy coordinator and/or pharmacy buyer.

ESSENTIAL KEY JOB RESPONSIBILITIES

1. Contributes to the department’s safe and accurate operations by prioritizing and organizing daily work for optimal operations of pharmacy.
2. Participates in the on-boarding of new technicians.
   

1. Answers telephones, screens phone calls/orders.
2. Under the supervision of a licensed pharmacist, receives and enters prescriptions into the pharmacy management system.
3. Verifies information on prescriptions for accuracy and provides notification to pharmacists for possible errors and drug/allergy contraindications.
4. Identifies possible medication/prescription errors. Discusses error(s) with pharmacist on staff and PIC. Documents error in system-utilized error reporting tool.
5. Conducts prescription order processing to include packaging, reconstituting, and compounding/flavoring (if applicable).
6. Distributes medication to the patient/customer and collects payment; performs cashiering duties.
7. As the front line to all retail pharmacy customers, must present a professional, helpful, pleasant demeanor, showing respect in all patient/customer, coworker, and health care professional interactions.
8. Captures information and charges for purposes of billing third party payers; reconciles billing and administration records. Will contact provider office if medication is not covered or prior authorization is needed
9. Complies with federal state laws pertaining to pharmacy, including differing counseling requirements by state, HIPAA procedures and policies, etc
10. Operates and maintains automated dispensing devices and may problem solve for operation and maintenance of all automated systems in the Pharmacy.
11. Effective time management skills are critical to reprioritize work.
12. Must demonstrate initiative and be willing to work as a cohesive member of a team.
13. Performs administrative support functions for pharmacy operations, including filing.
14. Will ensure confidentiality of patient and other hospital information.
15. Tracks medication and supply orders and stocks and assists in keeping inventory at acceptable levels for patient care

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Required Education and Experience:

High School Diploma, GED, or equivalent

Preferred Education and Experience:

One year of retail pharmacy experience or equivalent

Required Licensure and Certifications:

Registered Pharmacy Tech in the state in which the employee works as required by state law PHARMTECH:KY

Required Minimum Knowledge, Skills, Abilities and Training:

Knowledge of the standards, techniques and tools relating to pharmaceutical patient care.

Knowledge of the regulatory requirements applicable to pharmaceutical patient care.

Knowledge of mathematical functions, including addition, subtraction, multiplication, basic algebra and calculations.

Ability to mix oral powders and compounded drugs if llowed by state law.

Ability to use office equipment and automated systems/applications/software at an acceptable level.

Ability to establish and maintain effective working relationships as required by the duties of the position

Welcome to Saint Joseph Hospital, a 433-bed hospital founded in 1877 by the Sisters of Charity of Nazareth as the first hospital in Lexington, Kentucky. Led by Sister Euphrasia Stafford, the mission to provide compassionate care to the underserved is still carried out today. Saint Joseph Hospital holds over two dozen national ranks and recognitions and is recognized as a 2024 Best Place to Work in Kentucky. 

Saint Joseph is part of CommonSpirit Health, a non-profit, Catholic health system dedicated to advancing health for all people. With approximately 175,000 team members and 25,000 physicians and advanced practice clinicians. 

Our commitment to serve the common good is delivered through the dedicated work of thousands of physicians, advanced practice clinicians, nurses, and staff; through clinical excellence delivered across a system of 140 hospitals and more than 2,200 care centers serving 24 states.