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Registrar Lead

Arizona General Hospital Laveen, Arizona
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The posted compensation range of $18.00 - $22.42 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Requisition ID 2025-394887 Employment Type Full Time Department AZ General Hospital - Glendale (Camelback & 83rd Ave) Emergency Room Hours/Pay Period 72 Shift Day Weekly Schedule 7a-7p 3 12 hours shifts Remote No Category Billing and Scheduling
Overview

Hello Humankindness

Arizona General Hospitals provide quality health care to patients and communities in and around Glendale, Arizona. We are part of CommonSpirit Health which operates 139 hospitals and more than 1,000 care sites across 21 states, making our services accessible to nearly 1 in 4 U.S. residents.

If you are committed to social justice, health equity, and prepared to deliver care in new, innovative ways, you belong with us. 

For the health of our community ... we are proud to announce that we are a tobacco-free campus.


Responsibilities

The Registrar Lead at a fast-paced hospital is responsible for overseeing the registration process, ensuring the efficient and accurate collection of patient information at the point of entry. This role involves managing a team of registrars, providing training and support, troubleshooting issues, and ensuring compliance with hospital policies and regulatory standards. The Registrar Lead is instrumental in maintaining a smooth workflow in a high-pressure environment, collaborating with various departments, and addressing patient inquiries with empathy and professionalism. Additionally, the role requires continuous improvement initiatives to enhance patient experience and operational efficiency.

  • Courteously and professionally greets patients.
  • Obtain accurate demographic insurance information. Correctly code and verify insurance coverage.
  • Collect estimated patient responsibility or screen patient for assistance programs. Provide assistance to patients presenting or calling with billing questions.
  • Process medical records requests.
  • Train new staff.
  • Prepare monthly paperwork for scanning.
  • Prepare bank deposits.
  • Audit patient charts for accuracy.
  • Maintain consistent communication within the department.

Dignity Health now offers an Education Benefit program for benefit-eligible employees after 180 days. This program provides debt relief and student loan assistance to help you achieve your goals. Full-time employees can receive up to $18,000 over five years, while part-time employees can receive up to $9,000.


Qualifications

Minimum:

  • High School Diploma/GED or Official Transcripts
  • (1) year of recent medical office, hospital registration, or banking experience
  • (2) years of Customer Service experience
  • American Heart Association-issued BLS card
  • Medical terminology, insurance verification, schedule maintenance

Preferred: 

  • Associates Degree
  • (1) year of Management, Supervisor, or Lead experience
  • Service recovery and Conflict resolution
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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.