Medical Assistant Medical Office Rep

The Medical Assistant/Medical Office Representative (MA/MOR) position is responsible for knowing
his/her professional scope of practice as defined by the Nevada statutes and regulations and for
satisfactorily completing the orientation period that includes demonstrating skills and behaviors that
meet a fully competent level of performance. The MA-MOR maintains a clean, organized, and safe
environment, and performs patient care services that support the physician/provider's practice under the
clinical supervision of the Physician, Registered Nurse, Nurse Practitioner, Physician Assistant or
Licensed Vocational Nurse. This includes assisting in prepping patients for examinations or procedures,
assisting with procedures, relaying instructions from the physician to a patient or authorized person, and
collecting patient data. Documenting patient concerns, patient messages, and care provided to the
patient in the patient's medical record for the physician's review. Administering medications specifically directed
by the physician and performing accurate vital sign measurements and documentation. The MA-MOR position is
the first point of phone customer service contact.

• Consistently and proactively greets patients when within 3 feet of them.
• Engages in professional business related conversations in patient areas and avoids personal conversations where patients may hear them.
• Consistently states first name and wears name badge above the waist.
• Keeps patient informed about appointment delays and offers solutions every 10 minutes.
• Consistently demonstrates competence as outlined in the applicable audit tools and job description.
• Meets or exceeds telephone performance expectations consistently by answering within 3 rings and keeping abandonment rates below 5%.
• Takes legible, clear, complete, and accurate messages per specific expectations outlined by applicable
  procedures and department supervisor

Required

High School Diploma/GED

Medical Assistant program or military training that is equivalent to an accredited Medical Assistant program

Basic Life Support - CPR

Preferred

Six (6) months experience in an outpatient setting as a Medical Assistant and

Six (6) months experience in an outpatient setting as a Medical Office Receptionist or

an equivalent amount of experience in a high-volume customer service role in another industry/environment or

6 monthsexperience as a Phone Receptionist or Health Information Associate withinDignity Health.

Certified Medical Assistant AAMA, upon hire

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona, and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.