Administrative Assistant

Job Responsibilities:

• Proactively assist patients to minimize patient issues.
• Creates a welcoming and professional environment for our patients and visitors by demonstrating exceptional customer service based upon the expected service behaviors
• Proactively manages needs of patients and visitors in our waiting areas, seeking opportunities to interact with patients by actively greeting patients when appropriate, resolving patient issues and providing service recovery.
• Performs patient registration, pre-visit, insurance verification, scheduling, arrival desk and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
• Performs point of service activities: visit preparation, co-pay collection, patient tracking and record tracking ensuring accuracy and an outstanding patient experience.
• Facilitates billing functions, accurately meeting compliance and organizational quality standards.
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information.
• Encourages patient utilization of front-end technology, provides guidance, encouragement, education and hands-on training.
• Supports and participates in process improvement efforts.
• Follows standards and guidelines for telephones etiquette and service when interacting with patients over the phone.
• Effectively collaborates and communicates with clinical staff, i.e. providers, nurses and other support staff.
• Supports and adheres to compliance policies and procedures.
• Other duties as assigned.

Hours:

Full time, Monday-Friday; flexible floater; 40 hours per week.

Complexity of Work:

• Working knowledge of PC window applications sufficient to input and retrieve data.
• Ability to partner with others as needed to trouble shoot and resolve general technology issues
• demonstrable personal computer keyboard skills is preferred.
• Knowledge of medical terminology preferred, not required.
• A desire and commitment to provide the highest level of satisfaction in quality service, caring and compassion to patients, their families and visitors.
• Excellent communication and organizational skills are essential in order to successfully communicate with a diverse patient population and workforce.
• High level of customer service experience, exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations.
• Easily adapts to changing technology, policies, procedures and processes.
• Demonstrated interest in process improvement or adopting new processes and or technology.
• Demonstrated ability to understand and interpret medical insurance information.
• Critical thinking, decisive judgment in a fast paced environment.
• Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns.
• Demonstrated ability to switch from one task to another successfully in a fast-paced, ever changing environment.

Education:

• High School Diploma or GED required.

Work Experience:

• Minimum two years of patient registration, appointment scheduling, insurance processing or customer service/concierge experience.
• Demonstrated experience in providing exceptional customer services and conflict resolution.

CHI St. Joseph Children’s Health strives to assure that every child has the opportunity to grow up happy and healthy. Our work includes children's behavioral health services (including psychiatry), supportive services and health education programming. All of the services provided focus on empowering children and families to make healthy choices and develop healthy habits. Each member of our team makes a difference in the lives of children in the Lancaster Community every day.

CHI St. Joseph Children’s Health is seeking a qualified administrative professional to join our patient support services operations. The ideal candidate will:
- Be an excellent communicator who is skilled working with both patients and families as well as clinical providers and members of our team.
- Demonstrate a high level of comfort working within electronic health records, patient scheduling systems and multiple computer software packages including Microsoft Office Products.
- Be a skilled problem solver who is able to navigate the insurance / medical payer systems for both payment and client pre-authorizations and assist program managers in providing the best possible care experience.
- Have a proven record as a self-starter committed to excellence.

If you have these skills and are looking for a position that is more than a job, joining CHI St. Joseph Children’s Health may be a great fit for you. This position supports our children’s behavioral health program.

Please submit a cover letter and resume to be considered for this position.

CHI St. Joseph Children’s Health is dedicated to improving the health of children and families by improving access, linking families to care, coordinating health-related services and providing clinical programs, while serving as a leading voice in collaborative efforts to improve the health and well-being of the Lancaster, PA community.

Every child has a unique health journey; the goal of CHI St. Joseph Children’s Health is to serve as a supportive voice and companion for children and families along their path to growing up healthy and happy.

CHI St. Joseph Children's Health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.