Transplant Health Navigation Coordinator

This position serves as a liaison between the Transplant Nurse Coordinator, Transplant Physicians, hospital ancillary departments and referral sources for patients who are referred for transplant and/or VAD services. This position works in partnership with the nurse coordinator to expedite the referral and evaluation process for potential transplant candidates and/or coordinates important post-operative care appointments. This position also provides organizational support for pre and post transplant patients by ensuring receipt of test results, facilitating correspondence, appropriately triaging patient phone calls and maintain records.

Essential Key Job Responsibilities
1. Coordinates the patient evaluation process for transplant candidates by facilitating referrals, insurance verification, obtaining test results, scheduling appointments and ensuring timely communication is provided to all team members including the patients during the entire process
2. Tracks and schedules follow-up procedures and appointments
3. Prepares letters, reports and correspondence in a correct, businesslike manner. Prepares materials for the multidisciplinary Transplant Medical Review Board, including follow up correspondence to patients, referring physicians and insurance case managers. Ensures that patients receive the appropriate educational materials for their transplant appointments.
4. Initiates and follows through on pre-certification requirements, referrals and communication with patient's insurance company/PCP.
5. Sorts mail on a daily basis, initiating action when appropriate (i.e., lab results, patient request for information, physician correspondence).
6. Organizes and maintains patient charts, filing, obtaining correspondence and test results, and sorting results which need physician review prior to filing.
7. Obtains and communicates clinical information from patients, families, medical record and other members of the health care team to nurse coordinators
8. Obtains data and/or other specific information as requested by the Transplant Nurse Coordinators for submission to UNOS
9. Provides financial aid application for patients needing medication and medical care assistance
10. Demonstrates accountability for patient safety and reporting concerns in an accurate and timely manner to members of the team.
11. Coordinates patient clinic experience and assists in facilitation of actual clinic visit
12. Assists with office supply inventory and ordering under the direction of department leadership

Disclosure summary
The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Required Education and Experience

• High School Diploma/GED
• Two years of relevant experience
• Preferred: Bilingual Spanish

Required Minimum Knowledge, Skills, Abilities, and Training

• Experience in a health care setting required and familiar with medical terminology.
• Requires excellent communication skills with members of the health care team, community facilities and vendors, and most important, patients and their family members.
• Demonstrates ability at self-direction, patient advocacy, follow through, and evaluation of services rendered.

Preferred:  Experience with Epic system.

Baylor St. Luke’s Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care, neuroscience, oncology, transplantation, and more. Our team’s efforts have led to the creation of many research programs and initiatives to develop advanced treatments found nowhere else in the world. In our commitment to advancing standards in an ever-evolving healthcare environment, our new McNair Campus is designed around the human experience—modeled on evidence-based practices for the safety of patients, visitors, staff, and physicians. The 27.5-acre campus represents the future of healthcare through a transformative alliance focused on leading-edge patient care, research, and education. Our strong alliance with Texas Heart® Institute and Baylor College of Medicine allows us to bring our patients a powerful network of care unlike any other. Our collaboration is focused on increasing access to care through a growing network of leading specialists and revolutionizing healthcare to save lives and improve the health of the communities we serve.