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Transplant Financial Counselor

Baylor St Luke's Medical Center Houston, Texas
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The posted compensation range of $21.96 - $31.01 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Requisition ID 2026-495856 Employment Type Full Time Department Transplant Administration Hours/Pay Period 80 Shift Day Weekly Schedule Monday - Friday (8:00 AM - 5:00 PM) Remote No Category Accounting and Finance

Job Summary and Responsibilities

As our Transplant Financial Counselor, you will be an essential member of the transplant team, coordinating financial resources for Transplant and/or VAD patients. Your role ensures financial readiness and continuity of care for patients and their families.

Every day you will work with patients/families to coordinate financial resources from evaluation through post-transplant care. You'll answer insurance questions, provide multidisciplinary recommendations on financial candidacy, and adhere to departmental policies for charges and Medicare Cost Report. You will establish financial expectations for patients/guarantors, ensuring accurate information for efficient account processing.

To be successful, you will demonstrate strong financial counseling expertise, exceptional communication, and meticulous attention to detail regarding insurance and cost reporting. A deep understanding of transplant financial requirements, collaborative teamwork, and a compassionate approach to patient support are essential.

  • Obtains detailed patient insurance benefit information; medical management and transplant
  • Discusses benefits and other financial issues with patients and/or family members during initial evaluation.
  • Advises patients on insurance and billing issues and options. Serves as a resource for patients and their family members on financial matters.
  • Coordinates all necessary payer authorizations including documentation of financial information appropriately in the EMR
  • Consistently monitors and updates information regarding insurance data, physicians, authorizations and managed care contracting.
  • Assists patients and their families with questions concerning insurance and other financial issues.
Job Requirements

Required

  • High School Graduate General Studies and Four years of related experience in Transplantation, upon hire or
  • High School GED General Studies and Four years of related experience in Transplantation, upon hire
  • None, upon hire

Where You'll Work

Baylor St. Luke’s Medical Center is an 1,045 bed facility located in the Texas medical center. A joint venture with Baylor College of Medicine, Baylor St. Luke’s is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care, neuroscience, oncology, transplantation, and more. The hospital is home to the Dan L Duncan Comprehensive Cancer Center, a nationally-accredited and NCI-designated comprehensive cancer center. Our new McNair Campus is designed around the human experience—modeled on evidence-based practices for the safety of patients, visitors, staff, and physicians. The 27.5-acre campus represents the future of healthcare through a transformative alliance focused on leading-edge patient care, research, and education. 

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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.