Operations Analyst

Baylor St. Luke’s Medical Center is an 881-bed quaternary care academic medical center that is a joint venture between Baylor College of Medicine and CHI St. Luke’s Health. Located in the Texas Medical Center the hospital is the home of the Texas Heart® Institute a cardiovascular research and education institution founded in 1962 by Denton A. Cooley MD. The hospital was the first facility in Texas and the Southwest designated a Magnet® hospital for Nursing Excellence by the American Nurses Credentialing Center receiving the award five consecutive times. Baylor St. Luke’s also has three community emergency centers offering adult and pediatric care for the Greater Houston area.

Works with internal and external leaders across the system to complete the CIN contract implementations, assess contract performance, identify operational performance improvements and perform functions for efficient daily operations within the CIN team leads. Evaluates ongoing performance of all managed contracts through metrics, supports effective work stream operations within the department, and works with Executive Leadership to align departmental resources and ensure departmental goals are met. Adept at a wide range of business operations, developing / implementing / maintaining business planning and ROI tools, utilizing business analytics skills, and implementing various operational performance techniques.

1. Coordinates efforts of department leaders, business sponsors, stakeholders and other team members to execute, maintain and measure outcomes from daily operational work streams.
2. Works with departmental leaders to design, develop, populate and maintain operational tools for departmental accountability in terms of metrics and management reports to depict actual performance of provider agreements and departmental work streams.
3. Coordinates complex internal and external engagements with subject matter experts (as it pertains to contract implementations) to help address departmental needs for process and outcomes improvements.
4. Evaluate and analyze new business and opportunities for improvement in daily operations.
5. Supports development of business plans and ROIs.
6. Responsible for the delivery of a performance metric based / operational excellence service model.
7. Manages shifting business priorities and timelines through analytical and problem-solving techniques.
8. Supports CIN VP in developing / maintaining policies, procedures and regulatory adherence for operating work streams.
9. Maintains operating principles that are key to CIN performance, identifies opportunities for improvement in all areas, collaborates with work stream leads to develop plans for improvement, and measures all outcomes from improvement activities.

Education and Licensure Required:

Bachelors in health care related field, business, health care administration, business administration or other related field

Minimum Experience Required:

5 years of related experience; most in healthcare with the following knowledge and abilitiesBreaking down complex situations into clear and simple manageable components.
Develop annual business plans and related strategic justifications.
Persuading others to approach things differently.
Observing and evaluating the outcomes of a proposed solution to identify lessons learned or redirect.
Thinking critically, using logic and analysis to identify the strengths and weaknesses of different approaches.
Observing, receiving and otherwise obtaining information from all relevant.

Preferred:

Project Management (PMP) experience and certification.
Experience managing large complex projects.