Skip to main content
Job Search

Job Search

Director Patient Experience

Baylor St Luke's Medical Center Houston, Texas
Apply

The posted compensation range of $57.37 - $85.33 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Requisition ID 2026-495831 Employment Type Full Time Department Patient Experience Hours/Pay Period 80 Shift Day Weekly Schedule M-F Remote No Category Leadership Provider

Job Summary and Responsibilities

As our Director Patient Experience, you will strategically lead initiatives to cultivate an exceptional and compassionate patient journey across all our healthcare touchpoints, shaping a patient-centered culture. Your visionary leadership will enhance satisfaction, drive loyalty, and focus on empathy, communication, and responsiveness.

Every day you will analyze patient feedback, identify improvement areas, and design innovative programs and training to enhance patient and family interactions, collaborating with clinical and administrative teams. Responsibilities include managing patient advocacy, interpreting experience data, and driving system-wide cultural transformation to achieve top-tier patient experience outcomes.

To succeed, you'll need exceptional leadership and change management skills, a deep understanding of patient-centered care and healthcare operations, and excellent communication for inspiring cultural shifts.

  • Actively promotes and models service excellence principles at all times.
  • Plans and Coordinates service excellence programs; collaborates with external experts to implement evidence-based service excellence tools and processes throughout acute care hospitals.
  • Provides guidance regarding service excellence data collection, tracking, distribution and communication.
  • Promotes a service ethic to change long standing behaviors of frontline workers and management.
  • Focuses the organization on reforming management and employee behavior and retooling operational processes to align them better with patient needs.
  • Hardwires management and employee practices to ensure exceptional service on an ongoing basis. This includes the development of service standards and prescriptive language. Researches, reviews, and Implements best practices for service excellence.
Job Requirements

Required

  • Bachelors Other in related discipline and Minimum of seven (7) years’ experience in the discipline, upon hire and
  • Five (5) years leadership experience
  • None, upon hire

Where You'll Work

Baylor St. Luke’s Medical Center is an 1,045 bed facility located in the Texas medical center. A joint venture with Baylor College of Medicine, Baylor St. Luke’s is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care, neuroscience, oncology, transplantation, and more. The hospital is home to the Dan L Duncan Comprehensive Cancer Center, a nationally-accredited and NCI-designated comprehensive cancer center. Our new McNair Campus is designed around the human experience—modeled on evidence-based practices for the safety of patients, visitors, staff, and physicians. The 27.5-acre campus represents the future of healthcare through a transformative alliance focused on leading-edge patient care, research, and education. 

Apply

Map this location

Get an idea of what your daily routine can be like.

Click Here >

Join our Talent Community so you can stay connected and be alerted to future opportunities.

Sign Up

No related jobs

No recently viewed jobs

You have no saved Jobs

Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.