Financial Counselor

Job Summary and Responsibilities
Provides financial counseling services for patients receiving or who have received services at the facility by administering hospital financial assistance programs. Responsible for counseling insured and uninsured patients regarding financial responsibility, estimating patient liability, supporting point‑of‑service and pre‑discharge collections, and assisting with payment plans in accordance with organizational policies. Responsible for identifying all sources of potential payers including auto-insurance, Workers' Compensation, commercial insurance, private insurance, third party liability (TPL), governmental insurance, etc. Acts as a liaison between patients, physicians, patient access teams, and external agencies. Completes, submits, and follows up on financial assistance and charity applications, maintaining accurate documentation and escalating approvals or exceptions as required.

• Counsel insured and uninsured patients regarding financial responsibility, estimated patient liability, and available financial assistance or payment options.
• Screens patients for eligibility for hospital financial assistance, charity care, foundation programs, and other programs.
• Complete, submit, and follow up on charity care and financial assistance applications to ensure timely eligibility determinations.
• Collect patient portions as applicable and assist patients with establishing approved payment plans in accordance with hospital policies.
• Coordinate with leadership as required for approval of payment plans or settlements based on established approval guidelines.
• Perform account adjustments or write‑offs in accordance with hospital financial assistance policies as deemed necessary

Job RequirementsRequired

• High School Graduate , upon hire or
• High School Graduate, upon hire and
• None, upon hire

Preferred

• Preferred 2 years of health care experience.

Where You'll Work

CHI St. Vincent, a regional health network serving Arkansas, is part of CommonSpirit Health. We have served Arkansas since 1888 with a history of many firsts. Together with more than 4,500 coworkers, 1,000 medical staff, and 500 volunteers, we consistently receive praise for care advancements. With more than 280 licensed beds, CHI St. Vincent Hot Springs is a faith-based, not-for-profit organization serving the health care needs of Hot Springs, Ark., and surrounding communities. CHI St. Vincent Hot Springs and CHI St. Vincent Infirmary in Little Rock are two of just over 400 Magnet hospitals nationwide and two of just four in Arkansas. As a Magnet institution, CHI St. Vincent Hot Springs achieved Magnet status for the first time on October 14, 2020 and employs the highest standards of quality and ensures that patient care and safety are the top priority. Studies show that Magnet hospitals have better overall patient outcomes than non-Magnet hospitals. 

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health in 2019. With our combined resources, CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen, both inside our hospitals and out in the community. 

CHI St. Vincent provides you with the same level of care you provide to others. We care about our team member well-being and offer benefits that complement and support your work/life balance