Supervisor Pharmacy Ops

The Department of Pharmacy at Mercy Gilbert Medical Center is a full-service pharmacy, providing comprehensive, progressive pharmaceutical care services to neonatal, pediatric, adult, and geriatric patients from admission to discharge and on an outpatient basis through our emergency and ambulatory care services. Pharmaceutical care services include but are not limited to, appropriate, accurate, and timely dispensing of medications to patients, sterile product preparation, preparation of special pediatric dosages, chemotherapy preparation, antimicrobial stewardship, support of the electronic medical record, and bedside medication verification (barcoding), ongoing pharmaceutical education, and participation in the care of the patient to promote safe and effective drug therapy. Our pharmacy team dispenses over 1.3 million doses of medication, processes over 500,000 physician orders, and doses over 2,000 patients on medications such as warfarin and vancomycin each year. The Department of Pharmacy continually embraces innovation, thoughtful management, and new technology to maximize operational efficiencies and promote clinical excellence in a healing environment. Our department and facility are supported by state-of-the-art automated systems, including automated dispensing cabinets, a computerized physician order management system, carousel technology, an electronic medication administration record, bedside barcoding, smart infusion pump technology, and online drug information resources.

 As of 2025, the Mercy Gilbert Medical Center Pharmacy is comprised of 23 pharmacists and 25 technicians serving in various managerial, clinical, information technology, decentralized, and central pharmacy roles.  In 2026, Mercy Gilbert will see the completion of a new 4-story Women & Children's Tower, which will include a new satellite inpatient pharmacy. 

The Pharmacy Operations Supervisor serves as a leader of pharmacy initiatives and contributes to the provision of high-quality care at Dignity Health. Provides direction and supportive resources regarding the day-to-day operations of the pharmacy department to reduce harm to patients and improve patient outcomes. Assisting the Director and Manager in fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting.

Principal Duties and Accountabilities:

Provides direction and supportive resources regarding the day-to-day operations of the pharmacy department to reduce harm to patients and improve patient outcomes.

Fosters collaboration across disciplines within the organization, including physicians, nursing, and ancillary departments.

Assures departmental competency and compliance to all regulatory, accreditation, and hospital standards of care.

Implements a service culture based on the principles of continuous quality improvement.

Promotes a culture of safety.

Provides input on budgetary considerations for their section at budget time.

Creates structures and processes that assure cost-effective and safe utilization of drug supplies and pharmacy staff time.

Provides oversight and supervision for pharmacists and pharmacy technicians.

Provides expert pharmaceutical assistance to colleagues regarding integrated health care delivery network.

Oversees the timely preparation and posting of work schedules, ensuring adequate staffing is maintained within our established productivity standard.

Responsible for assisting with annual evaluations, orientation, counseling, interviewing candidates, approval of time cards, hiring and discipline of employees.

Active engagement with the pharmacy residency program, local colleges of pharmacy, and pharmacy technician programs.

Other duties as assigned.

Education and Experience:

• Bachelor's Degree in Pharmacy is required. Advanced or Master's degree preferred (e.g., Pharm.D.) .
• Minimum of two (2) years of experience as a Pharmacist in an acute care setting and/or completion of an ASHP-accredited residency program.

Licensure:

• Registered Pharmacist license. Oversight for an acute care facility requires licensure in the state in which you practice.

Located in the Phoenix, Ariz., suburb of Gilbert, the Mercy Gilbert Medical Center, is a 198-bed, not-for profit hospital with more than 1,300 team members and almost 900 doctors on staff representing all major specialties. In 2014, Phoenix Children’s Hospital launched a 22-bed pediatric unit inside the hospital. Mercy Gilbert opened in 2006 and has been a vital part of the growing community. Today it is the fifth largest employer in Gilbert. During the fiscal year ending June 30, 2016, Mercy Gilbert provided more than $24 million in community benefit. As a result of Dignity Health’s mission to deliver health care and partner with the community, more than 42,000 people in the East Valley were reached through community health services. For more information visit: https://www.dignityhealth.org/arizona/locations/mercygilbert.