Med- Surg Tele - Care Asst-Health Unit Coord

In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Our combined system builds upon the scale and expertise of our nearly 300 sites of care, including 11 hospitals and nearly 5,000 physicians and providers. Together, we are empowered to make an even greater impact on the health and well-being of our communities. 

While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that mayinclude health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!

St. Anthony Hospital has been redesignated in 2022 by Pathway to Excellence® for demonstrating a commitment to a healthy workplace through professional development, shared decision making, leadership, safety, quality and well-being.

Sign-on Bonus available! 

Job Summary:

• This job is responsible for assisting with patient care under the direction of a Registered Nurse; performs data entry, unit secretarial functions, and equipment processing.

Essential Duties:

• Provides patient personal care/hygiene and physical comfort, including feeding, bathing, shaving, changing clothes, bed making, ambulation, lifting, turning, moving, transferring, skin care and bowel/bladder elimination.  Provides such additional care as required to meet the personal primary needs and comfort of assigned patient based on skill, ability, limitations of scope of practice and patient acuity. Prepares patient, equipment and supplies for specific procedures/examinations.
• Performs, monitors, reports and documents all clinical activities within scope of practice. Observes and reports changes in patient condition to the RN.  Obtains labels and transports a variety of samples (e.g. urine, stool, sputum specimens and blood products). Provides patient information to nursing staff for inclusion in the interdisciplinary plan of care; documents relevant patient data in accordance with work unit standards.
• Assists nursing staff in the admission, discharge and transfer of patient by performing activities such as inventory/storing patient belongings, providing patient with relevant personal care/comfort items, orienting patient/family and transporting patient to room or other location using wheelchairs, stretchers or patient bed. 
• If assigned, checks, cleans and disinfects mobile non-critical medical equipment (e.g. IV pumps/poles, feeding pumps, cardiac monitoring equipment, cabinets, etc.) in accordance with established standards/procedures and manufacturer’s instructions; assures that disinfectant is applied with sufficient contact time.
• Maintains a neat and organized work environment.   Orders, stocks and replenishes supplies and equipment as necessary, identifies and reports problems with supplies or equipment; enters equipment repair request in system, tags equipment and removes from service.

• Verifies, orders and stocks supplies as needed. Maintains order in the unit on a regular basis. Cleans and returns charts and clipboards to appropriate places. Assists in maintaining overall appearance of the unit. Initiates work orders for repairs and maintenance including appropriate follow up. Labels and reports defective equipment and safety hazards. Cleans keyboard(s) according to protocol.
• Ensures only current forms are available and stocked and discards previous versions. Conducts environmental roundings observing for; phone in place, plugs in good condition, equipment available, menu in drawer, all containers dated and labeled, no food or drink in clinical areas etc.

Maintains a safe work and patient environment, adhering to the hospital’s Safety, Risk Management, Regulatory Standards and infection prevention.

• Uses hand hygiene in accordance with current protocol and procedures. Uses two patient identifiers when communicating right patient right procedure/test. Demonstrates awareness of and incorporates safety standards in accordance with National Patient Safety Goals and regulatory agencies. Demonstrates awareness of risk sensitive issues and reports to the RN in charge to include - patient/family concerns, physician concerns and quality of care concerns. Follows standard precautions and transmission-based precautions including personal protective equipment for anticipated contact with blood or other potentially infectious material.
• Assists in keeping unit in continuous survey readiness. Performs efficiently and effectively in emergency situations by completing tasks as directed. Participates in disaster preparedness and drills as assigned.

Performs receptionist and support duties at the assigned unit; handles incoming and outgoing communications, transfers calls appropriately, greets and assists visitors, answers questions in accordance with established procedures.

• Greets and assists all customers, physicians, patients, visitors and employees in a friendly and timely manner. Facilitates and directs communication among visitors, employees and physicians within the assigned work area. Assists physicians in locating patients, staff and information. Maintains and updates phone list/rolodex/database. Accesses and uses MSO.Net as needed.
• Schedules appointments, tests, etc. dispatches messages to other departments. Welcomes patient to unit for room set up, show video’s, if applicable, orient to phones, television, dietary ordering, etc. Assists staff as necessary with securing of patient’s personal belonging(s) and valuables for safekeeping with a family member, in the appropriate unit area, or with the Secruity Department, assuring proper documentation is completed. Makes follow up appointments for patients. Assists with gathering patient information. Monitors and promptly responds to call lights (per unit standard).
• Communicates patient information, concerns, or issues to appropriate interdisciplinary team member(s). Assists and follow up with non nursing requests such as dietary or environmental services, coordination of supplies, equipment repairs, requests for special beds, service requests for all computers, printers, scanners, discarding unwanted printing, troubleshooting printers, fax machines etc.  Assists with all admissions, discharges, transfers and changes within the unit.

Provides general support activities for the unit.

• Maintains unit specific records as assigned.Generates reports as assigned to support the unit and manager. Prints and submits faxed or scanned charts for transfer. Assembles and maintains patient chart to include all required chart elements including the appropriate order according to standards. Obtain medical record from other health care systems as needed for patient care. Prepare paper chart of discharge patients for delivery to HIM per policy. Document post discharge appoints made for patients in patient depart process. Monitor accommodation codes in electronic medical record. Reviews order status as assigned per unit. Performs general clerical and unit support duties as assigned.
• Enters charges as directed by management. Performs charge reconciliation daily. Performs auditing, chart monitoring or order review as indicated by director/manager. 
• During system downtime, supports the unit according to down time procedures.

Education & Experience

• Completion of an accredited Nursing Assistant program (or military medical specialty training).  Six months related work experience preferred.  Experience in a hospital setting preferred. 
• Prefer experience in a specialty unit.  Preference is given toward applicants with experience as both a Certified Nursing Assistant and Unit Coordinator.

Licensure & Certification

• Must be registered by the Washington State Nursing Commission as a Certified Nursing Assistant.

• Current healthcare provider BLS certification is required.