Patient Support Rep

As our Patient Support Aide, you will be an integral part of the patient care team, providing essential assistance that enhances the comfort, safety, and overall experience of our patients.

Every day you will assist patients with non-clinical needs such as feeding, ambulation, personal care, and maintaining a clean and organized room. You will be expected to respond to call lights promptly, transport patients as needed, document basic observations, and communicate any patient concerns or changes in condition to the nursing staff, all while upholding patient dignity and confidentiality.

To be successful in this role, you must possess a compassionate and patient-centered approach, strong communication and interpersonal skills, the ability to follow instructions accurately, and a genuine desire to make a difference in patients' lives.

• Registers and/or checks patients in/out.
  
  
• Handles and reconciles payments.
  
  
• Continually monitors and reconciles issues prior to patient visit.
  
  
• Processes referral orders and/or pre-authorizations.
  
  
• Responds to patient questions regarding routine billing and insurance matters.
  
  

Required

• 1-3 years One year of customer service work experience, upon hire and
• Healthcare-related experience, upon hire

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.